Mark R.
Poor Performance and Communication
I placed an order for two blankets on November 30, expecting to have delivery well before Christmas. The order has yet to be delivered as I am writing this review on December 28. Several checks were made on the order and I even sent a message asking for an update on the order. Your website stated that a response would be sent within 72 hours (longer due to increased demand). I have yet to receive any feedback on my message. I finally received an e-mail on December 22 stating that my order had shipped. Continues checks on the USPS on the tracking number shows that only the shipping label has been printed. Your poor performance has raised the question of whether or not I will ever order from you again. I am a returning customer, but your performance on this order was dismal.
Response from GoPupSocksFeb 1, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna