GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJul 2, 2021

Hi Katherine! Thanks for taking the time to write the review. First and foremost I want to apologize for the multiple attempts that we were not able to successfully get your product to you. Upon further research, it looked like your product was caught up in the Covid19 transit deficit. Again, we apologize for that experience. We are customer service-focused and are devoted to servicing you! If you have any other questions or concerns, please email us at [email protected], Thank you for your business. Team Petsocks Monique🐶🐾

Response from GoPupSocksJul 2, 2021

Hi Justin! I just wanted to follow up with you from TrustPilot. I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I took a look into your order and noticed that eventually, your order did arrive. As this was only our third holiday season in existence, we know that we still have quite a few kinks to iron out. As the years go by should you feel the need to give us a second try, we’d love to offer you 20%off of your total order. Please use coupon code TRUST20 to receive your discount. Be sure to enter the coupon code before entering any shipping or billing information to ensure the coupon applies. Again I do apologize and hope we were able to correct your order issues. Please email me directly at [email protected] if there is anything else I can do for you. Team Pupsock Monique🐶🐾

Response from GoPupSocksJul 2, 2021

Hi Jazmyn! Thanks for taking the time to write a review. It's not our intention to make you feel unsupported! We value your business! We strive daily to give quality customer service and support! We are pleased that we were able to get your order correct and delivered to you! We hope that we can make a better impression on you as we continue to grow as a small company. If you have any other concerns or questions please email us at [email protected] Team Petsocks Monique🐾🐶

Response from GoPupSocksJul 2, 2021

Hi Amanda, Thanks for taking the time to write a review. We are a very "legitimate" company. We have produced millions of custom-made products for our very large customer base. We are a web-based company which is why there is not a phone number listed. We do apologize for any inconvenience caused. Our customer service department is under new management and we have done the internal work to help us out in case we run into any other unfortunate events like this in the future. We hope that we can make a better impression on you as we continue to grow as a small company. We take our product feedback and our customer feedback very seriously. We do apologize for the unpleasant experience that you have had with our company. Should you have any other questions or concerns, please email us directly at [email protected]. The PupSocks Team Monique🐶🐾

Response from GoPupSocksJan 7, 2021

Hi there! Thank you so much for your feedback. We are so sorry that you received the incorrect order! There must have been a shipping mishap. After taking a look at your account, I can see that you have been in contact with one of our representatives and we are happy to see that we could issue a replacement order. At this time, your new order has been shipped and on its way to you!

Response from GoPupSocksJul 2, 2021

Hi Brion! Thank you for taking the time to write a review. We apologize for the lateness in getting your product. Unfortunately, our company "was not" immune to the Covid19 crisis. We worked around getting our products out to our customers with as much urgency as the mailing climate would allow. Nonetheless, our mission "is" to deliver above and beyond customer service "to" all of our clients! That said, we'd love to offer a special discount should you decide to give us another try in the near future. When you do, please use code TRUST20 prior to checkout. Please email us directly with any additional questions comments or concerns. We are happy to assist. The PupSocks Team Monique🐾🐶

Response from GoPupSocksFeb 1, 2021

Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna

Response from GoPupSocksFeb 1, 2021

Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna