GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

customer
Dec 28, 2020
Ordered Nov 30
Ordered Nov 30. Never got my item for Christmas and after dec 14 they no longer responded to messages. Worthless company who could care less about their customers
Response from GoPupSocksMay 4, 2021
Hey Angie, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Tyra H.
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customer
Dec 28, 2020
Fun idea, but not what expected
My daughter was so excited to order a pair of pup socks for her daddy for Christmas. Unfortunately, when they arrived we were a bit disappointed by the material of the socks and the coloring. It makes sense that it is a different type of material for printing the animal on, but honestly we did not think of that before purchasing. Our dog is black and white, but the image of him looks more brown on the socks. Since we could not return them, we went ahead and gave them as a gift, but the socks ended up being too tight to wear.
Response from GoPupSocksJul 7, 2021
Hello Melody! We appreciate your business and thank you for your honest feedback. We do apologize for the order issues. Also, thank you for understanding why we use the sock material that we use. Thank you for your review. We apologize that you were not pleased with the quality of the sock. Our sublimation socks are made up of Polyester, Acrylic, Nylon, and Spandex. In order for you to get the best quality image, these fabrics are needed. In addition to socks, we also make other products for your enjoyment. Please enjoy this 20% off code toward your next purchase Trust20. We truly appreciate your feedback and will use it to improve our products moving forward. Thank you for your business as well as your patience and we hope to produce any future custom orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected] The Pupsock team
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Mandy D.
Dec 28, 2020
So late
So late, terrible customer service. No response to my emails. No updates on delivery. Order from a different company.
Response from GoPupSocksJul 7, 2021
Hello Mandy! Thank you for taking the time to write a review! Our sincerest apologies for the experience that you have had with our company. We are a small growing company and we embrace all feedback. We will use the feedback to sharpen our customer service. Upon further research with your order, not only did it look like your order was caught up in the holiday rush, the order also was further delayed because of the Covid19 transit mishap. Again for this, we do give our apologies. Please give us a 2nd chance to make you happy by going to our website, Gopupsocks.com. Please use our coupon code Trust20 at check out. We do have other custom products for you that I'm certain you will enjoy. We appreciate your business! The Pupsock team Monique🐾🐶
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Brad M.
Dec 28, 2020
Delivered (or NOT) by Carrier Pigeon?
Ordered on 11/28 and received confirmation for 8-10 business days - it is now 12/28 and my order still shows "in transit" as it has since the day it was supposed to arrive. The socks were "supposedly" mailed on 12/10 but had an arrival date of 12/18; they must have been sent by carrier pigeon! And, somewhere before the 18th that bird unfortunately must have been hit by an airplane. 10 days after what was already an excessive timeframe for delivery, I believe there's a pair of socks in a dead bird's mouth, on the ground, somewhere between Atlanta and Phoenix! Poor bird!!! I tried to reset my password so I could reach out to someone concerning the issue ... and the website wouldn't allow me to do that??? But I was sent a picture of my order via e-mail the day before Christmas. YAY! Maybe I can print 2 copies and tape them onto different socks, wrap them up and have the person I was giving them to open that as a "New Years" gift. What a treat that will be for them ... I'm SO excited! Pretty poor overall experience - but at least I feed a dog; provided the food made it to them?!?
Response from GoPupSocksJul 7, 2021
Hi Brad! Thank you for taking the time to write a review! We apologize for the experience of you not getting your product in the time frame you needed it. We also apologize for any inconvenience this may have caused. Upon further research, we did process your order and in a timely fashion. In addition to looking into your order further, unfortunately, it looks like the Covid19 transit mishap may have stalled the "on-time "arrival of your product. With that said, customer satisfaction is our # 1 focus. It is not our company's intention to leave a bad image in your mindset. We hope that you will give us another try in the further. Our website is Gopupsocks.com. Please use coupon code Trustpolite20 on your net custom-made product. We want and appreciate your business. The Pupsocks team Monique🐾🐶
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customer
Dec 28, 2020
I ordered my pup socks on November 28…
I ordered my pup socks on November 28 and never did I dream that a month later I still would not have them. I was most excited about this present to give to my young kids and all I could do was show them a picture. Totally lame. I have lost confidence in the company; I am not even sure they will arrive.
Response from GoPupSocksJul 6, 2021
Hi there Nikki! Thank you for taking the time to write a review. Firstly, we'd like to extend our apologies that your confidence had been lost due to your custom order not arriving in the time frame anticipated. As stated on our website in our FAQ's international orders can take up to 20 business days. During the holidays it is very possible to experience transit delays. We do understand your frustration and would like to extend a special discount code to use towards your next purchase. With that said we hope that your family did enjoy your custom-made gift idea and look forward to the opportunity to meet your expectations the next time around. Please email us directly at [email protected] for any additional assistance. We are happy to help. The PupSocks Team Monique🐾😊
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customer
Dec 28, 2020
so far I still don't have my order (I…
so far I still don't have my order (I placed it on Black Friday and am still waiting). I had to send two follow up emails asking about the delay before I got someone to respond back to me - as it was promised before Christmas. They offered to give me 20% because of the delay but now 12 days later, I still have not received my discount or the socks. Spending $25 for one pair of sock won't be something I do again.
Response from GoPupSocksJul 6, 2021
Hi there David! Thank you for taking the time to write a review. We do apologize for the transit mishap. Our company was not immune to the Covid19 crises and we had "all hands on deck". We are customer service-oriented. We do appreciate your honest feedback and will use it to help shape our customer service processes. Please shop us again at Gopupsocks.com. We have added more custom-made products for our customers. We appreciated your business. The Pupsocks Team Monique🐾😊
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customer
Dec 28, 2020
Haven't received my order when I…
Haven't received my order when I ordered a month ago. Scam.
Response from GoPupSocksJul 6, 2021
Hello Brain! Thank you for taking the time to write a review. We apologize that you did not receive your order in the time frame you expected. However, we are happy to know that you did get your order. While we strive to give excellent customer service we were not exempt from the Covid19 transit mishaps. We are sensitive to our customer's feedback and will use it to continue to grow and support our business! If you have any questions or concerns please do not hesitate to email us at [email protected]. We appreciate your business. The Pupsocks Team Monique🐾🐶
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customer
Dec 28, 2020
Pathetic Communication
The communication of this company is absolutely horrible. I have a huge disdain for this website. I had sent THREE different emails in regards to changing my shipping address and these people still managed to send my package to the wrong place. PURE INCOMPETENCE. This was a gift for my mother whose dog is 13 and dying of cancer. HUGE DISAPPOINTMENT.
Response from GoPupSocksJul 6, 2021
Hi there Canen! Thanks for taking the time to write a review. We apologize for the shipping mishap which kept you from receiving your order in the time frame you expected. We are a growing company and are always striving to keep our customers happy. We embrace your feedback. We would like to invite you to please give us another look! When you do, please use code TRUST20 for a special discount at checkout. The Pupsocks Team Monique🐾🐶
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