Danielle Rendon T.
Waited Over a Month To Receive the Wrong Socks
I never leave reviews, good or bad, but this calls for it. I placed my order a week before Thanksgiving thinking that would be plenty of time for the socks to arrive before Christmas and boy was I mistaken. They were just delivered 5 weeks late and surprise, they were someone else's order. Not only that, but the socks are essentially made of plastic, I'm seriously questioning if they were 3D printed from recycled plastic bottles. Will be asking for my money back. Luckily printing photos on socks is not proprietary, so no need to waste your time with this company.
Response from GoPupSocksAug 27, 2021
Thank you for your feedback Danielle. We appreciate you for placing an order with us and we are terribly sorry for the fulfillment mishap with your previous order. We've worked so hard to create a structured production and fulfillment process and are saddened that to see that you're are not happy with our custom product. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience!