GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksAug 30, 2021

Hello there Shelby I'm sorry to hear about the delay with your customized order. I did go back to the system to check if we resolved the issue and it looks like we did. Day by day, we work very hard to better all aspects of the company and that's why we appreciate the feedback from our valued customers. We hope you give us another opportunity to shop with us. If you have any questions or concerns, please feel free to contact our professionals at [email protected] Have a puptatic day.

Response from GoPupSocksAug 30, 2021

Hello there Thank you for putting in the time on giving us feedback. I looked back into the system to check if we have resolved the problem and It seems that we did. We are sorry for the delay and the inconvenience it may have caused you. During the pandemic (COVID-19) the time frame has extended, also, during the holiday season, there are delays in receiving our customized products as well. Also, I do want to mention that there is a difference between domestic and international shipping. International Shipping can vary depending on the destination. Production time can take up to 3 to 5 days, plus shipping can take 15 to 20 days up to 4 weeks for international. We hope you have a better experience next time you shop with us.

Response from GoPupSocksAug 30, 2021

Hello there Kim, We appreciate you giving us a review. I went ahead and looked back into the system to check if we resolved the problem for you and we successfully did so. We are sorry to hear about your experience and hope that it's better for you the next time around. We always strive to better our team and service our valued customers with quality. if you have any questions or concerns, you can contact us via email at [email protected] have a puptastic day.

Response from GoPupSocksAug 30, 2021

Hello there Rudy We are saddened to hear that you were not satisfied with the picture of your custom-made socks. One thing is for sure, our customers sends us the picture and we print it identically how it seems on the image. We try our best to customize our product exactly how our amazing customers want it. Rest assured, we are working hard to assist our valued customers in a timely manner. We hope you have a better experience the next time you shop with us. We appreciate your business and if you have any questions or concerns, please contact our A1 customer service agents at [email protected] Have a puptastic day Rudy!

Response from GoPupSocksAug 27, 2021

Thank you for putting in the time on giving us feedback. I looked back into the system to check if we have resolved your problem and It seems that we did. We are sorry for the delay and the inconvenience it may have caused you. During the pandemic (COVID-19) the time frame has extended, also, during the holiday season, there are delays in recieving our customized products as well. Also, I do want to mention that there is a difference between domestic and international shipping. International Shipping can vary depending on the destination. Production time can take up to 3 to 4 days, plus shipping can take 15 to 20 days up to 4 weeks. We hope you have a better experience next time you shop with us. if you have any questions or concerns, please contact our A1 customer service agents at [email protected] Have a puptastic day

Response from GoPupSocksAug 27, 2021

Hello there. We appreciate the time you took to give us your feedback. I went back to the system so I can check if the issue was resolved and it was a success. Due to the COVID-related delays and it being the holidays, the time frame was extended. We are committed and work tirelessly to meet our valued customer's needs. We hope you have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksAug 27, 2021

Hello there Sarah We want to apologize if for the delay with the customized product that was delivered. I went back to the system to check if the issue was resolved and it seems that it was. We highly value our customers and work tirelessly to help them with any issues they may have. If you have any questions or concerns, please contact our professionals at [email protected] We hope that you are enjoying your customized product and we hope to do business with you again. have a purrfect day.

Response from GoPupSocksAug 27, 2021

Hi there Rebekah We appreciate the time you took to give us a review. I want to apologize for the inconvenience it may have caused you. I went back to look at the system and check if we have resolved the issue and it looks like we did. Also, please keep in mind that during this time of year, we have an overload of customers to respond to. Also, at times, the shipment would be a delay during this season. I want you to know, Rebekah, that we care for our customers and appreciate their business. We hope that you are enjoying your customized product and hope to do business with you again.