GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
Haven’t even received the socks and it is 1 month later
Response from GoPupSocksJul 1, 2021
Hey Lori, We apologize for the mishap with your order. We strive to deliver the best service, so we are disappointed to know that there was an error with your order. Although so much time has passed, we would love to correct this issue for you. That said, please be on the lookout for an email from our support team. ThePupsocks Team, Kianna
customer
First, they don’t even look like socks....just long stretched out tubes of fabric with no shape and no elastic at the top. Second, they took a very long time to arrive and I received no communication from the company after I placed my order....no confirmation, no expected date of arrival, no shipping information. I would not recommend and will not order from them again.
Response from GoPupSocksJul 1, 2021
Hi there Tara, Thank you for your review. We apologize that you were not pleased with the quality of the sock. Our sublimation socks will conform to the shape of your feet once worn. We truly appreciate your feedback and will use it to improve our products moving forward. We are also terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna
Aimee
If I could give this company negative stars, I would. One star is to high in my opinion. I ordered my blanket on December 1st. Come Christmas, nothing. I finally received it WOTH SOMEONE ELSE’S PET ON IT. Then when I try to contact them for a refund, surprise surprise, there is no phone number, anD their email doesn’t work. Their “Ask Questions” section on their website says they’ll answer in two hours. It’s been 3 days and NOTHING. This company has an F rating from the Better Business Bureau. DO NOT waste your money. This company deserves to go out of business. Just go to their Facebook page and read the comments. You’ll see all you need to know.
Response from GoPupSocksJul 1, 2021
Hey Aimee, I hope all is well. I saw your comment and wanted to reach out! We understand that some of our past customers experienced unforeseeable delays last year that resulted in a not-so-good BBB rating which has caused a caution. We can assure you that we have improved tremendously with better quality products, faster shipping timeframes, and better customer support. We would love to regain your business by extending you an invitation to check out our other products for a special discounted rate. Please be on the lookout for an email from our support team. ThePupsocks Team, Kianna
Cindy B.
I placed 2 orders, 1 was shipped incorrectly, 1 has never arrived. They have basically no customer service. They do not respond therefore they do not fix incorrect orders or give you your money back.
Response from GoPupSocksJul 1, 2021
Hey Cindy, We apologize for the mishap with your order. We strive to deliver the best service, so we are disappointed to know that there was an error with your Even though so much time has passed, we would love to correct this issue for you. That said, please be on the lookout for an email from our support team. ThePupsocks Team, Kianna
customer
I ordered November 20....still haven’t gotten anything! They have ignored me and haven’t issued new product or a refund.
Response from GoPupSocksJul 1, 2021
Hi there Michelle, Thanks for placing an order with us. We are terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Kianna
customer
We havn’t received the order yet. Once I get them I can properly review them.
Response from GoPupSocksJul 1, 2021
Hi there Saiyonna, Thanks for placing an order with us. We apologize for the delay in receiving your previous order due to international transit delays. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna
Dan
I ordered two masks on 11/30. They have not been shipped yet however I did get an email to show what I purchased and that was wrong. Wonder if these are coming from China or just a plain ole scam.
Response from GoPupSocksJul 1, 2021
Hi there Daniel, Thanks for placing an order with us. We are terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue. We are happy to see that the replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna
customer
I placed the order on 11/30 I finally received them on 12/28 and they are not what I ordered. Plus I can't get in touch with anyone, no one is responding to my emails.
Response from GoPupSocksJul 1, 2021
Hey Jessica, We apologize for the mishap with your order. We strive to deliver the best service, so we are disappointed to know that there was an error with your order. Although so much time has passed, we would love to correct this issue for you. That said, please be on the lookout for an email from our support team. ThePupsocks Team, Kianna
