GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksAug 27, 2021

Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team Elizabeth 🐶💙

Response from GoPupSocksAug 27, 2021

Thanks for taking the time to write a review. We do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. If you have any other questions please email us at [email protected]. Have a puptastic day!🐶 Elizabeth The PupSocks Team

Response from GoPupSocksAug 26, 2021

Hi Joe, Thank you for your review. We are extremely sorry your custom product did not turn out the way that it was expected. We strive to make every custom product a perfect product. With that being said, allow us to give you a 20% discount code to use at checkout if you decide give us a second chance to make a custom product for you. Please use trust20 when you check out. And again Joe thank you for the review.

Response from GoPupSocksJul 8, 2021

Hi there Stephen, Thank you for your review! We apologize for the mishap with your order. We are happy to see that a resolution was made! We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Please enjoy this special code towards your next purchase Trust20. Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna

Response from GoPupSocksJul 8, 2021

Hi there Dawn, Thanks for placing an order with us. We are terribly sorry for the mishap with your order. We are happy to see that you have received accommodation due to the issues you've experienced. However, we would love to accommodate you further. That said, please be on the lookout for an email from our support team. ThePupsocks Team, Kianna

Response from GoPupSocksJul 8, 2021

Hey Timeeka, Thank you for your review! We apologize that we did not meet your expectations. We strive to deliver the best service, so we are disappointed to know that you were displeased with your order and experience with us. Although so much time has passed, we would love to correct this issue for you. That said, please be on the lookout for an email from our support team.

Response from GoPupSocksFeb 4, 2021

Good afternoon Buckner, I am so sorry to hear about this ! After reviewing our records I am able to see that one of our Customer Service Representatives was able to assist you with resolving this mishap. Again, we send our deepest and sincerest apologies for any uneasiness this may have caused. Again, we truly apologize for the inconvenience. We want you to love our orders as much as we loved creating them! Please email us directly if there is anything else we can do for you! The PupSocks Team

Response from GoPupSocksFeb 4, 2021

Hi Jackie, I am so sorry to hear about this shipping issue! Sadly, lost packages during transit are out of our control. After reviewing our records I am able to see that one of our Customer Service Representatives was able to assist you with resolving this mishap. Again, we send our deepest and sincerest apologies for any uneasiness this may have caused. Again, we truly apologize for the inconvenience. We want you to love our orders as much as we loved creating them! Please email us directly if there is anything else we can do for you! - The PupSocks Team