GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksAug 27, 2021

Hi Mara, Thank you for your feedback. We apologize that the sock arrived defective. It is never our intention to deliver a substandard product. Upon further research, I was able to see that we did take care of you. Because are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use Trust20 on any other of our custom-made products! We want and appreciate your business! Best Regards, The PetSocks Team, Shae 🐶

Response from GoPupSocksAug 27, 2021

Hi Mark, Thank you for your feedback. We apologize that the sock arrived presentable but defective. It is never our intention to deliver a substandard product. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use Trust20 on any of our custom-made products! We want and appreciate your business! The Pupsocks Team Shae 🐶

Response from GoPupSocksAug 27, 2021

Hi Catherine, First and foremost, I would like to extend my sincerest apologies for any inconvenience this may have caused. There must have been a mishap during our fulfillment process. Upon further research, I see we were able to send a replacement order for you! I hope your Custom white PupSocks were to your satisfaction! If you have any additional comments or concerns please feel free to email us at [email protected]. We appreciate your feedback! Kind Regards, The PetSocks Team Shae 🐶

Response from GoPupSocksAug 27, 2021

Hi Brandi, Thank you so much for your feedback. We are terribly sorry for the mishap with your order. Due to COVID shipping guidelines, your delivery expectation window was altered. After taking a deeper look into your order, I'm glad to see that a replacement order was created and delivered. We value your business and patience. Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksAug 27, 2021

Hi John, First and foremost, I would like to extend my sincerest apologies for any inconvenience this may have caused. There must have been a mishap during our fulfillment process. After further research, I see we were able to send a replacement order for you! I hope your gift was too your liking! If you have any additional comments or concerns please feel free to email us at [email protected]. We appreciate your feedback! Best Regards, The PetSocks Team Shae🐶

Response from GoPupSocksAug 30, 2021

Hi there Jon, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We value you as a customer and hope we can create a better experience for you in the near future. With that said, please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksAug 27, 2021

Hi Mark, Thank you for your feedback. We are extremely sorry for the delay in you receiving your custom blue CatSocks. As stated on our website in our FAQ's international orders can take up to 20 business days. During the holidays it is very possible to experience transit delays. COVID also played a big part in the delivery delay of your custom socks. We do understand your frustration and would like to extend a special discount code to use towards your next purchase. With that said we hope that your family did enjoy your custom-made gift idea and look forward to the opportunity to meet your expectations the next time around. Please email us directly at [email protected] for any additional concerns. Best Regards, The PetSocks Team Shae 🐶

Response from GoPupSocksAug 30, 2021

Hi there Kimberly, Thanks for your review! We are terribly sorry for the delay in receiving your custom blue face mask due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. We appreciate your feedback and will use this to improve our communication in the future. As always, we appreciate your business as well as your patience and look forward to any future orders you may have! Best Regards, The PupSocks Team Shae 🐶