GoPupSocksReviews of gopupsocks.com

3.429,446 reviews
Pet Stores
Atlanta

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GoPupSocks

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About GoPupSocks

GoPupSocks is listed under Pet Stores in Atlanta.

GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gopupsocks.com
Website: gopupsocks.com
Category: Pet Stores
Location: Atlanta
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Customer

Dec 29, 2020

Bad experience!

I’d give this company a 0 if I could! I usually don’t review, unless I really like the item I ordered or the service. I give credit, where credit is due! However, I had to review how bad of an experience I had with this company! I ordered my socks at the end of November and I received them later than expected to then receive the wrong socks. I emailed pupsocks multiple times to let them know if the mistake and didn’t get a response until a week or so later. They responded telling me they would send a replacement at no cost. Why would I pay anything after a mistake on their end? Ridiculous! They also said, they would send an email with shipping information with tracking information and if I didn’t receive anything within a few days, to email them letting them know. In which, I did! In addition, I told them just to give me a refund, since I specifically said I needed the socks before the 22nd of December. Weeks past and still no email. Until I get an email stating my socks have shipped. What! What about the refund I asked for? I really wanted to like pupsocks because from what is advertised on their website, they are supporters of the Humane Society. Yet, I still haven’t received my socks or a refund (how I had asked). I ended up having to buy another pair of socks from a seller on Etsy. They were great, got my socks less than a week I had purchased them. Would not be buying from pupsocks again because of the lack of communication!

Response from GoPupSocksAug 31, 2021

Hi there, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. Unfortunately, we could not locate any order details based on the information provided in this review. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. This review concerns us so please email our team at [email protected]. We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your business and we appreciate your patience! Kind Regards, The PupSocks Team Shae 🐶