GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksAug 30, 2021

Hi there Patricia, First and foremost, I sincerely apologize for the poor correspondence on our end. In order for us to improve as a company, we take your feedback extremely serious. After taking a looked into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksAug 30, 2021

Hey Joey, Thank you so much for your feedback! We do apologize for the order issues you experienced with your previous product. In researching the timeline for your Sisters' gift, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach your sister in the time frame you expected. While looking into your order, it looks like we were able to provide a resolution for you. With that said, we are customer-focused and want to keep you happy. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! Kind Regards, The PupSocks Team 🐶 Shae 🐶

Response from GoPupSocksAug 30, 2021

Hi Melanie, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We are thrilled a replacement order was created and delivered. We appreciate your business as well as your patience and look forward to any future orders you may have. Feel free to contact us directly with any additional feedback or questions. Thank you for your business! Kind Regards, The PupSocks Team 🐶 Shae 🐶

Response from GoPupSocksAug 31, 2021

Hi Andrew, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. Unfortunately, we could not locate any order details based on the information provided in this review. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected] We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksAug 31, 2021

Hi Kyle, Thank you so much for your feedback! We apologize that you were not pleased with the quality of the sock. We strive for A1 quality and hate that we dropped the ball with your special order. With that said, I would love for you to give us another try in the future. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksAug 30, 2021

Hi there Theodore, We are terribly sorry you didn't receive your order in the timely manner as expected. Due to COVID shipping guidelines, your delivery expectation window was altered. We appreciate your feedback in order to better ourselves as a company and how we communicate with our customers about their custom products. We are pleased to see your Custom Blue PupBlanket was indeed delivered. If you have any concerns or additional feedback, please feel free to contact us directly at [email protected]. Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksAug 26, 2021

Hi Richard, Thank you for your review! We are very sorry to hear that you experienced delays while waiting on the arrival of your order. We are, however, very happy to hear that your order made it to you safely and successfully. Best regards, - Shae

Response from GoPupSocksAug 27, 2021

Hi Gary, I sincerely apologize for the poor correspondence on our end. In order for us to improve as a company, we take your feedback extremely serious. After taking a looked into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team 🐶