GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksAug 30, 2021

Hi there Shannon, We are extremely sorry you didn't receive your order when originally expected. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback and your patience and would love for you to give us another try in the future. We appreciate your business! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksAug 30, 2021

Hi there Marta, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempt, however, we'd like to reach out with a resolution at this time. That said, Please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksAug 30, 2021

Hey Maria, We are terribly sorry for the mishap with your order. Due to COVID shipping guidelines, your delivery expectation window was altered. We are happy to see that the replacement order was produced and delivered. As always we appreciate your honest feedback in order to better ourselves as a company. With that being said, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! If you have any additional concerns or feedback please feel free to contact us directly at [email protected]. Best Regards, The PupSocks Team 🐶Shae🐶

Response from GoPupSocksAug 31, 2021

Hi Lori Thank you for your feedback! We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We want another chance to make it right! Please keep an eye out for an email from our team! We appreciate your business and patience. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksAug 30, 2021

We apologize for the delay in you receiving your customized product, but during the holiday season, we have an overload of customers to respond and help. During this particular time of year, the shipment would also at times be delayed. We are sorry for any inconvenience this may have caused you. We really value our customers and wish to make them happy with their customized products. We also appreciate your feedback. If you have any questions or concerns, please email our A1 customer service team at [email protected]

Response from GoPupSocksAug 30, 2021

We appreciate you taking the time and giving us a review. We are saddened to see that the material of the socks didn't meet your expectations. Our intentions are never to deliver a substandard product. We would love for you to give us a second try. We want you to know that our main focus is to make our valued customers happy. Believe me, we value your business. Hope you have a better experience with your next custom-made order. If you have any questions and concerns, please email our A1 customer service agents at [email protected] Thank you!

Response from GoPupSocksAug 30, 2021

Hello Anne I went back to look into the system and upon further research, we are happy to see that a resolution was provided. We apologize that your item arrived at a later date as anticipated but keep in mind, during this time of year and because of COVID, the shipment timeframe is extended. I hope you could give us a second opportunity to prove to you that our goal is to give our customers full satisfaction with their customized product. We do appreciate and value doing business with you Anne. If you have any questions or concerns, email us at [email protected].

Response from GoPupSocksJul 2, 2021

Hey Glenn, We apologize for the mishap with your order. We strive to deliver the best service, so we are disappointed to know that there was an error with your order. Although so much time has passed, we would love to correct this issue for you. That said, please be on the lookout for an email from our support team. ThePupsocks Team, Kianna