GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksAug 31, 2021

Hello Heather We are sorry to hear the time it took for you to receive your product. I do want to mention that at this time of year, for the holidays, it does take time for your customized product to get delivered. Also, we do want to make sure we follow the COVID protocol. I did go back to do my research about your order and I'm happy to see that the issue was resolved. Again, we are sorry for the delay with your item but we do hope you have a better experience the next time you shop with us. It would be great if you give us another opportunity to put a smile on your face. If you have any questions or concerns, please feel free to contact our A1 customer service agents at [email protected] Have a PAWESOME day!

Response from GoPupSocksAug 30, 2021

We apologize for the delay in you receiving your customized product, during the holiday season, we have an overload of customers to respond and help. During this particular time of year, the shipment would also at times be delayed. We are sorry for any inconvenience this may have caused you. We really value our customers and wish to make them happy with their customized products. We also appreciate your feedback. If you have any questions or concerns, please email our A1 customer service team at [email protected]

Response from GoPupSocksAug 30, 2021

Hi Jeff, Thank you so much for your feedback! We are extremely sorry you didn't receive your order when originally expected. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, I see we did come to a solution via email. If you have any additional feedback please email us at [email protected] Best Regards, The PupSocks Team 🐶

Response from GoPupSocksAug 30, 2021

Hi Marcia, We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! There must have been a mishap during our fulfillment process in regards to you receiving the wrong pair of custom socks, and for that, we apologize. Upon further research, I see we were able to reach a solution via email in regards to your order. In order for us to improve as a company, we take your feedback extremely serious. We value you as a customer and hope we can create a better experience for you in the near future. With that said, visit us at Gopupsocks.com and use coupon code Trust20 for a special discount. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksAug 30, 2021

Hi Terri, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempt, however, we'd like to reach out with a resolution at this time. That said, Please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. Kind Regards, The PupSock Team 🐶 Shae 🐶

Response from GoPupSocksAug 31, 2021

Hi there, We are extremely sorry you didn't receive your order when originally expected. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback and your patience and would love for you to give us another try in the future. With that said, visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20. We appreciate your business! Best Regards, The PupSocks Team 🐶

Response from GoPupSocksAug 31, 2021

Hi Tracy, Thank you for taking the time to write a review! We do sincerely apologize for the order issues you experienced with your Custom Gift. We strive for the best quality and hate that we dropped the ball with your special order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. It also looks like your delivery was affected by COVID, which made you receive your order later than expected. We value you as a customer and hope we can create a better experience for you in the near future. With that said, please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. Kind Regards, The PupSocks Team Shae 🐶