Still waiting was suppose to be for Christmas and my husband dog died and the blanket was his gift
Response from GoPupSocksAug 31, 2021
We appreciate the time you took to give us your feedback.
I went back to the system so I can check if the issue was resolved and it was a success. Due to the COVID-related delays and it being the holidays, the time frame was extended. We are committed and work tirelessly to meet our valued customer's needs. We hope you have a better experience the next time your shop with us.
If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected]
Have a wooftastic day!
CU
customer
Never received the socks and never had…
Never received the socks and never had anyone from the company contact me even after i sent 3 emails. Very disappointed
Response from GoPupSocksAug 31, 2021
Hello Sharon
We apologize for the wrong product you received. Rest assured, we have been working tirelessly to help and assist our customers. We really appreciate your feedback. Thanks to our customer's reviews, our company becomes better and stronger as we are a growing company. We appreciate and value your business Sharon and hope you have a better experience next time you shop with us. if you have any questions or concerns, please give our A1 Customer service team a woof at [email protected]
CU
customer
Terrible - avoid at all costs
Terrible communication, and I doubt I'll ever receive the product. Order was placed early December, got an email saying it was shipped December 8th, the tracking information hasn't updated since then.
I tried to contact them via email, Instagram, Facebook and Twitter only to be ignored, like so many others.
When someone finally responded to me weeks after I tried to make contact, they couldn't even get my name right (this wasn't a typo, it was a completely different name). They proceeded to blame USPS for being extremely busy, and courier companies, and took no ownership over the thousands of unhappy customers posting all over their social media about not receiving orders, receiving the wrong ones, and being ignored.
The customer service has been terrible, will never use them again and recommend all avoid them.
Response from GoPupSocksAug 31, 2021
Hello Kat
I'm sorry to hear about the experience you had with customer service but believe me, as we do some adjustments for this growing company, we are improving at a pretty quick rate. Looking back into the system, I did see that the issue was resolved. I do want to appreciate the time you took to give us your feedback, this helps us know what we need to work on. I want to encourage you to give us another opportunity and hopefully, you have a better experience with us the next time around. If you have any questions or concerns, please contact our team at [email protected]
DB
Dustin B.
Despite ordering nov 27 2020 i still…
Despite ordering nov 27 2020 i still have not received my package today is December 30
Response from GoPupSocksAug 31, 2021
Hello Dustin
Thank you for putting in the time on giving us feedback. I looked back into the system to check if we have resolved your problem and It seems that we did. We are sorry for the delay and the inconvenience it may have caused you. During the pandemic (COVID-19) the time frame has extended, also, during the holiday season, there may be delays in receiving our customized products as well. Also, I do want to mention that there is a difference between domestic and international shipping. International Shipping takes a longer timeframe, it can vary depending on the destination. Production time can take up to 3 to 4 days, plus shipping can take 15 to 20 days up to 4 weeks. We hope you have a better experience next time you shop with us.
if you have any questions or concerns, please contact our A1 customer service agents at [email protected]
Have a puptastic day
CU
customer
One of the worst experiencies I had…
One of the worst experiencies I had buying online.
I tried several times to contact pupsocks without success, I made the purchase on December 2, supposedly it was dispatched on December 4 but when following up the order does not progress, I wrote to them to ask and they prefer to remain silent. Thanks for nothing.
Response from GoPupSocksAug 31, 2021
Hello Gino
We are sorry to hear about your experience with us. Our amazing team does its best effort to put a smile on our customer's faces. They work tirelessly to answer our high-volume emails and they do so accordingly. I did go back to the system to further my research and I'm glad to see we did fix the issue. Also, due to the COVID-related delays and it being the holidays, the time frame was extended.
We hope that you have a better experience with us the next time you shop with us. If you have any questions or concerns, please contact us at [email protected]
CU
customer
Awful experience
It took over a month to get my order, then when I did, it was the wrong picture/socks. I’ve tried calling and emailing, but no one has gotten back to me to try to correct this. Awful experience.
Response from GoPupSocksAug 31, 2021
Hello Amie
I'm sorry to hear about your experience with us. Believe me, our A1 team works tirelessly to help and serve our valued customers. Amie, we appreciate your feedback and value your business. We hope you give us another opportunity to pup your socks off with our customized products. If you have any questions or concerns, please email us at [email protected]
BW
Brendee Wells D.
Highly unsatisfied
Highly unsatisfied. I ordered for my kids and ordered their correct sizes and the socks are huge and strange. They dont even form to your foot. The print turned out good but my girls cant wear them due to the quality of the sock. Overpriced and would not recommend.
Response from GoPupSocksAug 31, 2021
Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review.
That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you.
KC
KC
Miss shipment and no response :(
I was told that there would be a delay on my product. Which I understood. Then it showed my product shipped but, the tracking didn’t actually show anything. After a week of there being a tracking number with no movement I reached out just to make sure that the shipping company had not just lost my package. I got no response. Then over a week later it showed some action on the tracking number and was here the next day. The wrong product was in the package. I got someone else’s socks. I have reached out a few times, with no response. I understand that it is a busy time of year and am fine with the delay in the gift but, some acknowledgment letting me know that they received my message would be nice. Am I out the money I spent? Do I just start wearing socks with a random cat on it? Will I get my socks with the dog? Will someone read my email?
Response from GoPupSocksAug 31, 2021
Hello Casey
I want to apologize for the inconvenience this situation may have caused you. I did look back into the system and I am glad the issue was resolved. You can keep the wrong pair of socks that were mistakingly delivered to you. Because we deeply care for our customers and value their business. I want to extend you a 15% discount on your next purchase. The discount code is KEEPITAWESOME15. Use it on your way to check out. If there is any questions or concerns that you may have, please contact our A1 customer service agents at [email protected]
Have a great day.
