Steven
If I could review a zero
If I could review a zero, I would!! I ordered ONE pair of socks on December 1. The shipping label mas made on December 8. Then nothing. I contacted USPS and they said that a label had been created but there was no record of the package actually being sent. Today is December 30. This was SUPPOSED to be a Christmas present for my daughter. Now all it is is a headache! I have sent 5 emails only to get the same robo response about how the USPS is having problems, BLAH, BLAH, BLAH. This apparently is NOT the Postal Service's fault. I would LOVE to get an actual response from an actual human being. I don't see a phone number so I can't contact YOU. So, in short, your customer service sucks and your response, or lack thereof, is ridiculous. In the robo response it said that you get THOUSANDS of emails a day-maybe that should have tipped me off. Oh, and my password doesn't work for my account any more. Did you close it after the second email?
Response from GoPupSocksAug 31, 2021
Hi Steve, We are terribly sorry for the mishap with your order. Due to COVID shipping guidelines, your delivery expectation window was altered, severely. We are happy to see that the replacement order was produced and delivered. As always we appreciate your honest feedback in order to better ourselves as a company. With that being said, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Please feel free to email us directly if you have any additional concerns at [email protected]. Thank you for your patience at this time. Best Regards, The PupSocks Team Shae 🐶