GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksAug 31, 2021

Hi Jackie, Thank you so much for your honest feedback! We are completely shamefaced by the fact we didn't provide prompt correspondence to you. It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 1, 2021

Hi Alyssa, Thanks for your review! We are terribly sorry for the delay in receiving your custom gift due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. We appreciate your feedback and will use this to improve our communication in the future. As always, we appreciate your business as well as your patience and look forward to any future orders you may have! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksAug 31, 2021

Hi Beth, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksAug 31, 2021

Hi Karen, We are extremely sorry you didn't receive your order when originally expected and for any inconvenience, this may have caused. There must have been a mishap during our fulfillment process which lead to you receiving the wrong socks. Upon further research, I am pleased to see we were able to send a replacement pair of custom green PupSocks ! We a constantly improving as a company, and we appreciate your honest feedback and patience, especially during the holiday season. With that said I would love for you to give us another try in the future. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. We appreciate your business! Best Regards, The Pupsocks Team Shae 🐩

Response from GoPupSocksAug 31, 2021

Hi Mike, Thank you so much for your feedback. We are terribly sorrowful for the mishap with your order. Due to COVID shipping guidelines, your delivery expectation window was altered. After taking a deeper look into your order, I'm so glad to see that a replacement order was created and delivered. Please email us directly if any We value your business and patience. Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksAug 31, 2021

Hi Shelly, We are terribly sorry you did not receive your package as anticipated. Beside it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence on our end. Our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. While looking into your order, it looks like we reached out with a solution via email. Please email us directly at [email protected] to confirm your order issue has been rectified to your satisfication. We appreciate your business and patience at this time. Best Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksAug 31, 2021

Hi Kenneth, We are terribly sorry you didn't receive your custom Pink CatSocks in time for the holidays. Due to COVID shipping guidelines, your delivery window was altered by the shipping provider. While looking into your order, I can see it was indeed delivered. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Kind Regards, The PupSocks Team Shae 🐶