GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksAug 31, 2021

We appreciate the time you took to give us your feedback. I went back to the system so I can check if the issue was resolved and it seems that it was. Due to the COVID-related delays and it being the holidays, the time frame was extended than we thought. We are committed and work tirelessly to meet our valued customer's needs. We hope you have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksAug 31, 2021

Hello Elizabeth We are deeply saddened that you received your customized product at a later timeframe. I went back to the system so I can check if the issue was resolved and it looks like we did. Due to the COVID-related delays and it being the holidays, the time frame was extended. We are committed and work tirelessly to meet our valued customer's needs. We hope you have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksAug 31, 2021

Hi there Erin Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience.

Response from GoPupSocksFeb 1, 2021

Hi there, I am sincerely sorry that you received a damaged item. Here at PupSocks we value our customer's satisfaction. I am so happy to see that a replacement order was created for you. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna

Response from GoPupSocksAug 31, 2021

Hello Michael I'm sorry to hear about your experience with us. I did look back into the system to see if the problem got solved and it looks like it was. During the holiday season, we have an overload of customers to respond to and help. During the holiday seasons, shipments can be delayed. We extend our sincerest apologies for the inconvenience this may have caused you. We truly value our customers and wish to make them happy with their customized products. We also appreciate your feedback. If you have any questions or concerns, please email our A1 customer service team at [email protected]. Thank you for your review.

Response from GoPupSocksAug 31, 2021

We apologize for the delay in you receiving your customized product, but during the holiday season, we have an overload of customers to respond and help. During this particular time of year, the shipment would also at times be delayed. We are sorry for any inconvenience this may have caused you. We really value our customers and wish to make them happy with their customized products. We also appreciate your feedback. If you have any questions or concerns, please email our A1 customer service team at [email protected]

Response from GoPupSocksAug 31, 2021

Hi Shelly, Thank you for your feedback. Due to COVID shipping guidelines, your delivery expectation window was altered. We sincerely apologize for the delay with your Custom Pupsocks, however, we are pleased that they made it to you safely. As always, we appreciate your business as well as your patience and look forward to any future orders you may have! Best Regards, The PupSocks Team -Shae 🐾

Response from GoPupSocksAug 31, 2021

Hi Nathan, Thanks for your review! We are terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. Even though your order was delayed, we are ecstatic to see your order was in fact delivered. We would love to extend a special promotion to you on your next purchase. At checkout, please use code Trust20. Please Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Shae 🐾