GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 1, 2021

Hello there Alison I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Alison. Due to the COVID-related delays and it being the holidays, the time frame was extended more than expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 1, 2021

Hello there Dave! I am deeply saddened to hear about the wrong order you received. Our priority is to deliver the correct package and we do apologize for dropping the ball on this one. I went back to look at the system and check if we have resolved the issue and it looks like we did. I want you to know, Dave, that we care for our customers and appreciate their business. I'm glad we got to fix the issue and we are hoping you are enjoying your custom-made product. We hope you have a better experience the next time you shop with us. If you have any questions or concerns, you can email our experts at [email protected]

Response from GoPupSocksSep 1, 2021

Hello there Casey We are saddened to see that the material and size of your custom-made socks didn't meet your expectations. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Casey, our intentions are never to deliver a substandard product. We would love for you to give us a second try. We want you to know, that our main focus is to make our valued customers happy. We would love to keep and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 1, 2021

Hello there Evan I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Evan. Due to the COVID-related delays and it being the holidays, the time frame was extended. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 1, 2021

Hello there Dave I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Dave. Due to the COVID-related delays and it being the holidays, the time frame was extended. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 1, 2021

Hello there Steven We are deeply saddened to see that you had to go through this experience with us. Our intentions are never to make our customers angry. We appreciate the time you took to give us a review becuase this lets us know how our company and service can improve. This is a growing company and our goal is to satisfy our customers and do whatever it takes to meet their needs. We hope you give us another opportunity and have a better experience shopping with us. If you have any questions or concerns, please email our experts at [email protected]

Response from GoPupSocksAug 31, 2021

Hello there Lori I apologize for the delay in receiving your customized product. We appreciate the time you took to give us your feedback. Due to the COVID-related delays and it being the holidays, the time frame was extended more than expected. Also, our production time varies, depending on the product you ask for. The particular customized product you asked for normally takes 1-5 business days. Another point I saw while researching your situation is that you are located out of the U.S., which means, international shipping normally takes, not including production time, 15-20 days. All of these natural situations are out of our control so we hope you understand and give us a second chance because our priority is to make our valued customers happy. We hope you have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksAug 31, 2021

Hello Jennifer I'm deeply saddened to hear that you went through this experience with your customized order. We work tirelessly to make our service and products top notch for our valued customers. I'm sorry we didn't meet your expectations. We really value your business Jennifer and if we could provide you with a better experience on your next purchase, we are more than willing to do so. If you have any questions or concerns, please contact us via email at [email protected]