GoPupSocksReviews of gopupsocks.com

Got the wrong socks. Been 8 days and no answer of how they intend to do to fix it.

TAKE YOUR MONEY ELSEWHERE. This company only cares about taking your money, they take no care in their customers. They have no customer support and if they send you a completely wrong sock they won’t even respond to your emails to fix the issue. There are so many other companies that do custom socks, but Pupsocks is not it. All these 5 star reviews are fake and paint a false picture of this company. They don’t even have a phone number, look up Pupsocks on BBB. They have terrible reviews and a bunch of claims against them. Maybe this company will realize that customer satisfaction is an important part to keeping a company up an running.

I never received my order. I tried to contact the company but no phone number is listed anywhere! Sent a message via their website on two different occasions, received an email stating they were busy and would get back to me in a few hours but never did. Finally disputed the charge with my credit card company to receive my refund. I WOULD NOT RECEOMMEND THIS COMPANY. No way to contact a person is a BIG RED FLAG! I should have researched this further before placing my order.

The printing and photo quality were great … the actual socks are unwearable. Way too tight and not even sock shaped. Disappointing.

I was very excited to use Pup Socks! I thought it would be a great Christmas gift for my father in-law. Unfortunately, the socks didn’t show up until after Christmas- which was ok because I had other gifts for him but they showed up with the main tag hanging off so they looks damaged and the photo of my father in-laws pup looked terrible! It was so dark you could barely make out his face. I wish someone proofed it or asked me if it looked ok before they printed. The photo I submitted was way clearer! I emailed customer service immediately that I was a disappointed and wanted a reprint or refund and was returned with an automated email saying due to the holidays it might be up to a 72 hour response time... well, it has been over a week since I sent the email and I have heard nothing back. Bummed!

I received my socks 30 days after ordering when the web site said that it would take 10 days. And then the image has a white splotch in all 15 socks I purchased. This was almost $400 order and they look terrible.

I was very unhappy with the product. I reached out and have not received any feedback. This was the gift I was most excited about giving to my girlfriend. It was so bad I couldn’t give it as a gift. The blanket is sitting in the bag in my closet. What can I do?

Placed Order December 5, 2021. - I still have NOT RECEIVED my order. I received a notice on 12-22-21 saying my order shipped, with a tracking number… the tracking number continues to not provide a picked up or delivery date! I have already asked for a refund. Please REFUND my money. Very disappointed in this company. Joni Sherman