GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 8,662 reviews with 1 star · Clear filters
Tamara R.
Ordered 12/3; not received as of 12/31. Money back needed!
Response from GoPupSocksFeb 4, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
Diana S.
We received the wrong color and dog on the socks and have yet to hear from anyone about making it right.
Response from GoPupSocksFeb 4, 2021
Hi there, I am sincerely sorry that you did not find satisfaction in our products. Here at PupSocks we value our customer's satisfaction. I am going send a follow up email so that I can further assist you in this situation. Again, I am so very sorry for any problems this may have caused you. The PupSocks Team Saiyonna
First time C.
We ordered the socks on Nov 27th for Christmas gifts for our children but didn't receive them until today on Dec 31st. The delay was not the US postal service or Covid. The socks were not produced until the week of Christmas and only because we sent emails asking why they stayed in a manufacturing status for 4 weeks. Very disappointing with the service when we ordered them so many weeks in advance for these special gifts for Christmas.
Response from GoPupSocksSep 1, 2021
Hi Brad, Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in a production mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expected. While looking into your order, it looks like we were able to provide a resolution for you. With that said, we are customer-focused and want to keep you happy. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! Kind Regards, The PupSocks Team, Shae 🐶
customer
Terrible. I bought two pairs of socks for 60 dollars and I never received them. When I reached out by email twice, I never heard back.
Response from GoPupSocksFeb 4, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been replaced and delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
customer
I am yet to receive the socks that I bought for my daughter for Christmas! Very disappointed.
Response from GoPupSocksFeb 4, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
Jennifer H.
Terrible customer service
Response from GoPupSocksAug 31, 2021
Hi Jennifer, Thank you for expressing your feedback. We do apologize for the lack of communication on our end. We strive to promptly respond to everyone in an appropriate and timely manner. Our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. We are thrilled to see you received your custom gift right before the holidays. Please send us an email directly if you have any additional feedback or concerns. We appreciate your business and your patience! Kind Regards, The PupSocks Team Shae 🐶
customer
I made an order 12/3/20 expecting it to arrive before Christmas because the website states to order before 12/12/20 to receive before Christmas. Today is 12/31/20 and I still have yet to receive my order.
Response from GoPupSocksFeb 4, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
customer
I placed my order on December 3. It is now December 31 and I still have not received it. I will never order from this company again and would not recommend them to anyone else.
Response from GoPupSocksFeb 4, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
