GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Lena H.
The socks were faded, the picture smeared and I sent an email to customer service with no response. They are junk
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that you did not find satisfaction in our products. Here at PupSocks we value our customer's satisfaction. I am going send a follow up email so that I can further assist you in this situation. Again, I am so very sorry for any problems this may have caused you. The PupSocks Team Saiyonna
customer
Never received product. Ordered Dec 10th and still nothing. Not sure why I got a review questionnaire for product I never received. Probably never order again.
Response from GoPupSocksFeb 4, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
customer
Terrible/no customer service. I received a pair of socks with someone else’s dog and almost two weeks later I have had no response from the company via email and no number to call. Complete scam of a company stealing people’s money. Awful awful awful.
Response from GoPupSocksFeb 4, 2021
Hi there, I am sincerely sorry that you received the incorrect item. Here at PupSocks we value our customer's satisfaction. I am so happy to see that a refund was processed for you. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
Guillermo A.
I placed my order in early December, was stuck in y’all’s system for 10 days, and nothing was done about it until I called. A USPS label was created on the 15th of December and it was not delivered, or picked up by USPS until the 22nd. It is now somewhere in the USPS system (or so I believe, unless it’s still in “production” as my account says. This was the only gift I could give my family this year for Christmas and unfortunately they did not receive it on time. Every time someone contacts me it’s very generic and there is not a lot of customer service reaction. It’s not like I want a discount,or coupon, it’s just unbelievable that there was a 10 day timeline advertised and that is not the case; that is false advertising. I will be writing a complaint with the BBB (even though you guys are not registered and your ratings are a whopping 1.5/5). I will NEVER be purchasing from you again and I have already started talking about my experience with people that I know and social media. I don’t want to be a Karen but I believe I have been respectful and understanding through the process, it’s just unbelievable that you as a company have not done ANYTHING to keep my business or keep me from commenting on your business. I expect a response and I will more than likely contact my bank and start a fraudulent claim against you so I could get my money back. This has been the worst customer service. Best, Guillermo Aviles
Response from GoPupSocksSep 2, 2021
Hi Guillermo, Thank you for your review! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence. After looking into your order, I see it was indeed delivered. We really do appreciate your feedback in order to better ourselves as a company on how we communicate with our customers about their custom products in the near future. We appreciate your business and patience. Kind Regards, The PupSocks Team Shae 🐶
RRR
Ordered on 12-04. Email confirmation said I would receive the product in 8-12 business days. As of 12-31, their website shows my order as "in process." Inquired as to status a couple times on the website, but never received a response.
customer
I ordered green womens’ socks with a picture of our kitten for my wife. I got gray men’s socks with a Labrador on them. I have had three emails to their return department come back as not going through. Can not find a number to call them. Horrible
Response from GoPupSocksFeb 4, 2021
Hi there, I am sincerely sorry that you received the incorrect item. Here at PupSocks we value our customer's satisfaction. I am so happy to see that a replacement order was created for you. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
F B.
We paid por items and they never arrived. Already 30 days and items still showing “out for delivery “.
Response from GoPupSocksAug 31, 2021
Hi Fermin, We are terribly sorry you didn't receive your order in the timely manner as expected. Due to COVID shipping guidelines, your delivery expectation window was altered. We appreciate your feedback, in order to better ourselves as a company. We are thrilled to see your Custom PupSocks were indeed delivered. If you have any concerns or additional feedback, please feel free to contact us directly at [email protected]. We appreciate your business and patience. Kind Regards, The PupSocks Team Shae 🐶
customer
I still have not received my blanket it was supposed to be a Christmas gift
Response from GoPupSocksFeb 4, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
