GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJan 11, 2022

Hello Kim, I'm terribly sorry to hear about the sizing of the custom socks and for any inconvenience this may have caused. We value your business with us and we do the best we can to accommodate our customers with what they want. I ask you to please give us another chance to put a smile on your face. We greatly appreciate your feedback because that lets us know how we can better our company and service. Hope you have a better experience the next time you shop with us. If you have any questions or concerns, please email our experts at [email protected]

Response from GoPupSocksJan 11, 2022

Hello there, I'm really happy to see that the images on the custom product came out great. We are, however, saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksJan 11, 2022

Hello there, We really appreciate your review. We apologize for this experience you went through with us and for the inconvenience it may have caused you. I went back into the system and I'm happy to see that we resolved the issue by creating a replacement for you. I want you to know, that we care for our customers and appreciate their business. I'm glad we got to fix the issue and we are hoping you are enjoying your custom-made product. We would love it if you give us another opportunity and have a better experience the next time you shop with us. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksJan 12, 2022

Hi Melissa, Thank you so much for your feedback! We are happy you liked the concept. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off" with a different product. Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team

Response from GoPupSocksJan 12, 2022

Hi John, Thank you so much for your feedback! We are terribly sorry for the fulfillment mishap with your previous order. We would also like to apologize to you for the lack of better correspondence on our end as well. In order for us to improve as a company, we take your feedback extremely serious. After looking into your order, I am glad to see a replacement order was created. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team

Response from GoPupSocksJan 12, 2022

Hi Beth, Thank you for your feedback. We are terribly sorry for the fulfillment mishap with your previous order. In order for us to improve as a company, we take your feedback extremely serious. We would also like to apologize for the lack of correspondence as well. After taking a look into your issue, I see we extended a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Jennifer, Thank you for your feedback. We are terribly sorry for the delays in receiving your order. After looking into your order, I'm glad to see your order was successfully delivered before the holidays. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your patience and business. Kind Regards, The PupSocks

Response from GoPupSocksJan 11, 2022

Hi Lauren, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. Please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. Kind Regards, The PupSocks Team