customer
Wrong order
I ordered socks well before Christmas. A week before Christmas I received someone’s cat socks. When I emailed customer service, which was the only way I could find to communicate, I got a “boxed” response saying you were working hard on my order and blaming the post office. I was trying to let you know I received someone else’s order. I have protested the charge with American Express, and they have refunded me, but my boyfriend is very disappointed that he will most likely never receive his socks with our white German Shepherd on them. Never again. And I was born and raised in Atlanta - I was thrilled to order from an Atlanta based business! Good luck.
Response from GoPupSocksFeb 2, 2021
Hi there, I am sincerely sorry that you received the incorrect item. Here at PupSocks we value our customer's satisfaction. I am so happy to see that a refund was processed for you. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna