GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 2, 2021

Hi Kimberly, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 2, 2021

Hi Luke, Thank you for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 2, 2021

Hi Duncan, Thank you so much for your honest feedback! We are beyond thrilled you love our socks. We are terribly sorry your face masks weren't up to par. As a company, we take your feedback extremely serious and will use it to better our products in the near future. Because we are customer-focused, we would love for you to give us a 2nd chance to WOW you. Please goGopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! The PupSocks Team Shae 🐩

Response from GoPupSocksFeb 1, 2021

Hi there, I am sincerely sorry that you received the incorrect item. Here at PupSocks we value our customer's satisfaction. I am so happy to see that a refund was processed for you. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna

Response from GoPupSocksFeb 5, 2021

Hi there! Thank you so much for reaching out to us with this feedback! We apologize for the delay that you have experienced. Unfortunately, due to an influx of orders in addition to Asendia holiday delays we have experienced unforeseeable extensions of production and shipping times After taking a look at your account, I can see that your order is international. Typically, international orders to Canada can take anywhere from 10-25 business days to arrive once shipped. We apologize for the lengthy shipping time that you have experienced. We are actively working to improve our international shipping times for our customers to ensure that they receive their packages in a timely manner, The PupSocks Team -Faith

Response from GoPupSocksFeb 5, 2021

Hi there! Thank you so much for reaching out to us! We apologize for the delayed response that you have received from our team.Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order. After taking a look at your account, I can see that your tracking has been marked as delivered and team member has reached out to confirm the arrival of your order. Again, we apologize for the shipping delays that you have experienced and thank you for the support you have shared with us. The PupSocks Team -Faith

Response from GoPupSocksFeb 5, 2021

Hi there Linda! Thank you so much for reaching out to us! We are so sorry to hear that you experienced a delay in shipping. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order. After taking a look at your account, I can see that your tracking has been marked as delivered. We will be following up to ensure the arrival of your order was to your liking. The PupSocks Team -Faith

Response from GoPupSocksFeb 5, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry to hear that your order was delayed. After taking a look at your order, we can see that your experienced a hefty delay in shipping. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times. We are saddened to hear that you were not able to share your gift during the holidays and we want you to know that you are the best part of PupSocks and we could not do this without your support. Thank you for your patience! The PupSocks Team -Faith