GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

customer
Jan 2, 2021
Never received
I placed my order on December 1st and still haven't received anything. I cannot comment on the product, but they are definitely not able to produce on time. Still today, January 2, the tracking only says "Shipment Information Received". Will I ever receive them? Excellent question.
Response from GoPupSocksSep 2, 2021
Hello there Francois I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Francois. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we anticipated. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!
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Cindy
Jan 2, 2021
Ordered 2 months ago & still…
Placed my order 2 months ago & still have not received it. Worse yet, these were Christmas gifts & it is Jan 2nd & I have still not received my order
Response from GoPupSocksSep 2, 2021
Hello there Cindy, We are sincerely apologetic for the delay with your customized product. We know that it must have been very inconvenient for you not to receive the gift on time but I do appreciate the time you took to give us your feedback Cindy. This is a growing company and because of our customer's reviews, we are able to better our company and service. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!
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ACM
Jan 2, 2021
Terrible customer service
Terrible customer service. I placed my order on 12/3 and received a confirmation email stating I would receive my order in 8-10 business days. I finally received my order post Christmas, it was intended to be a Christmas gift, 19 business days later. I would also say the quality of the items is poor. And I would have liked to have seen a proof prior to manufacturing, as the photo blanket is not how I would have expected it to turn out. Not impressed to say the least. Of note, I emailed customer service twice and sent two messages through PayPal with no response. I will not be purchasing from this company again. 9/20/21 To only just now receive a response, over 8 months later, pretty much summarizes my overall customer service experience with this company. Heed my warning, have low expectations if you choose to order with PupSocks.
Response from GoPupSocksSep 20, 2021
Hi Amy, Thanks for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. At this time we do not send proofs. After looking into your order specifically, I don't see any emails in reference to quality. With that said, please email us directly at [email protected] to confirm your order issues have been rectified. Kind Regards, The PupSocks Team Shae
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Jon
Jan 2, 2021
DO NOT ORDER FROM THIS COMPANY!!!
Orders socks on Dec 4th, after 10 days and not getting any kind of shipping information, I emailed them for an update and the response I got was a shipping label was created. Since then there hasn't been any kind of update on shipping. I emailed them on Dec 28th again and got the generic response of they are flooded with orders and doing the best the can to get orders delivered before xmas and blamed USPS for the shipping delays which is complete BS because I ordered from dozens of other companies that used USPS and got my package with little or no delays on shipping. It is now Jan 1st and still nothing
Response from GoPupSocksSep 2, 2021
Hi Jon, Thank you so much for your honest feedback! We are completely shamefaced by the fact we didn't provide prompt correspondence to you at that time. We are terribly sorry for the delay in receiving your previous 2020 order due to an unforeseen transit issue. After looking into your order, we do see where your custom PupSocks were delivered. We know this experience was far from perfect but we would like an opportunity to do better. With that being said, Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We appreciate your business and patience at this time! Best Regards The PupSocks Team Shae 🐶
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customer
Jan 2, 2021
Horrible experience......I was over…
Horrible experience......I was over charged in triplicate numbers from what was advertised. Three of items ordered were completely wrong. There was no one to call. I sent an e-mail complaint and received an unsigned reply saying they were a small company and would try to respond later after the holidays. We could not be more disappointed. No stars is what I would choose at this point.
Response from GoPupSocksSep 2, 2021
Hi Hatty, I sincerely apologize for the poor correspondence on our end. In order for us to improve as a company, we take your feedback extremely serious. After taking a looked into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae 🐶
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customer
Jan 2, 2021
Poor Customer Service & Not Worth the Price
The product was not printed as expected. The color in the photo was dull & faded, did not match the original. I sent in a request to get the socks reprinted & got an automatic response that they were busy but would respond within 72 hours. I waited a week & then reached out again. I still have heard nothing back at 2 and a half weeks past my original request. I don't need the gift anymore because it is now more than a week past Christmas. There has been no attempt to communicate or fix the issue. The material is different than expected for a sock and they also run large. Definitely overpriced for what you get. A cute idea but not worth it for a lack of communication and customer service.
Response from GoPupSocksSep 2, 2021
Hi Kristin, First and foremost, I sincerely apologize for the poor correspondence on our end. Due to COVID shipping guidelines, your delivery expectation window was altered. In order for us to improve as a company, we take your feedback extremely serious. After looking into your order specifically, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae🐾
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customer
Jan 2, 2021
Provided the incorrect product
Provided the incorrect product. Someone else’s blanket was sent to me and customer service has not followed up with me.
Response from GoPupSocksSep 1, 2021
Hi Rohan, I sincerely apologize for the poor correspondence and the shipping mishap on our end. In order for us to improve as a company, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae 🐶
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Madeline S.
Jan 2, 2021
Do NOT send these scammers money
I ordered on Dev 4, well in advance of Christmas. It’s Jan 1, and still no sign of the two Christmas gifts I ordered. When I wrote to customer service to inquire on my order (on about Dec 19), I only got a reply stating shippers like USPS and UPS had delays. The problem is that my order still shows (today 1/1/21) “in production.” This is NOT a shipping issue. PupSocks happily took my $80 and have yet to produce my item. To add insult to injury, they wrote and asked that I share a review of their products. Also, they sent a generic email out saying that since there had been delays, they were offering 40% off of my next order. I’ll just say that since I will never order from them again, 40% of nothing doesn’t help much. They are scammers and I should get my stuff overnighted to me AND a full refund. I’m sure they won’t even bother to read or post this negative review, but if they do, hopefully some future customer might see it and know that there are MANY other companies out there who actually deliver their products and also tries to make it right if they screw up. RUN don’t walk to any other company before sending any $ to Pupsocks.
Response from GoPupSocksSep 2, 2021
Hi Madeline, Thank you for your feedback! We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! Due to COVID shipping guidelines, your delivery expectation window was altered. Which resulted in your receiving your custom gifts later than expected. Upon further research, I see we were able to reach a solution via email in regards to your order. In order for us to improve as a company, we take your feedback extremely serious. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Best Regards, The PupSocks Team Shae 🐶
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