GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 2, 2021

Hello there Niclas I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Niclas. Due to the COVID-related delays and it being the holidays, the time frame was extended. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 2, 2021

Hello Leigh We apologize for the delay in you receiving your customized product. During the holiday season and COVID-related delays extend the time frame more than we anticipated. We are sorry for any inconvenience this may have caused you, Leigh. I did go back to the system to see if we resolved the problem, it seems that we did. We really value our customers and wish to make them happy with their customized products. We also appreciate your feedback. If you have any questions or concerns, please email our A1 customer service team at [email protected]

Response from GoPupSocksSep 2, 2021

Hello Valerie We deeply apologize for the confusion with the custom product you received. We did drop the ball on this one. I do want to mention that during this particular time of year and the COVID-related delays, the time frame was extended more than we anticipated. We are sorry for any inconvenience this may have caused you. We really value our customers and wish to make them happy with their customized products. We also appreciate your feedback. If you have any questions or concerns, please email our A1 customer service team at [email protected]

Response from GoPupSocksSep 2, 2021

Hello there Dawn We apologize for the delay in you receiving your customized product, but during the holiday season and COVID-related delays, the timeframe was extended more than we anticipated. We are sorry for any inconvenience this may have caused you. We really value our customers and wish to make them happy with their customized products. Hope you have a better experience the next time you shop with us Dawn. We also appreciate your feedback. If you have any questions or concerns, please email our A1 customer service team at [email protected]

Response from GoPupSocksSep 2, 2021

Hello Sarah We are deeply apologetic for the wrong product you received. Rest assured, we have been working tirelessly to help and assist our customers. I did go back to our system to check if the problem was handled with, it does seem like we did. We really appreciate your feedback because this allows us to improve our service. We appreciate and value your business Sarah and hope you have a better experience next time you shop with us. if you have any questions or concerns, please give our team a woof via email at [email protected]

Response from GoPupSocksSep 2, 2021

Hello Vida I send you my sincere apologies for the delay and the confusion with your customized order. Our goal is to make our special customers happy. I did go back to the system to check if the problem was fixed and it seems like you did get a replacement. For the inconvenience this may have caused you, I want to extend a 15% OFF on your next purchase with us. The discount code is KEEPITAWESOME15 just use this code on your way to check out. We hope you have a better experience the next time you shop with us. If you have any questions or concerns Vida, just email our experts at [email protected]

Response from GoPupSocksSep 2, 2021

Hello Ann We sincerely apologize for the long wait on your order but I did email you in regards to your order. I want to be as much help as I possibly can. Thank you for placing your order with us, we do appreciate your business and we want to server our customers as much as we can. If you have any questions or concerns, please email our experts at [email protected]

Response from GoPupSocksSep 2, 2021

Hello Mary I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Mary. Due to the COVID-related delays and it being the holidays, the time frame was extended. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact us via email at: [email protected] Have a wooftastic day!