GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 2, 2021

Hi Cat, Thank you for taking the time to write a review! We are extremely sad that you did not receive both pairs of socks as expected. We strive for exceptional quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 2, 2021

Hi Elad, Thank you so much for your feedback! We are extremely sorry you didn't receive your custom gift as anticipated. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time you shop with us. If you have any questions or concerns email us [email protected] appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 2, 2021

Hi Emily, Thank you so much for your honest feedback! I'm sorry you experience a delay in receiving your socks. COVID did extend our shipping timeframe greater than expected. After looking into your order I see a solution was established. We would like a chance to when back your business. Please use "Trust20" at check out to receive a special discount. Thank you for your business and patience. Best Regards, The PupSocks Team 🐶

Response from GoPupSocksSep 2, 2021

Hi Ethan! Thank you for your feedback! First and foremost, we sincerely apologize for the poor correspondence on our end. In order for us to improve as a company, we take your feedback extremely serious. After taking a looked into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 3, 2021

Hi Paige, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for exceptional quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempts in reference to the quality of your blanket. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 2, 2021

Hi Ryan, Thank you for your feedback! We are terribly sorry for the mishap with your order. Due to COVID shipping guidelines, your delivery expectation window was altered. After taking a look into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 2, 2021

Hi Isabelle, Thank you for your feedback. We are terribly sorry for the mishap with your order. We are happy to see that the replacement order was produced and delivered. As always we appreciate your feedback in order to better ourselves as a company. If you have any concerns or additional feedback, please feel free to contact us directly at [email protected] Thank You The PetSocks Team - Shae 🐩

Response from GoPupSocksSep 2, 2021

Hello there Cheyanne I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Cheyanne. Due to the COVID-related delays and it being the holidays, the time frame was extended. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!