GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJul 6, 2021

Hi Matt! Thank you for taking the time to write a review. We extend our sincerest apologies for the incorrect item you received! We are a small growing company and we do embrace your feedback! We wanted to reach back out and request that you please email us at [email protected] and give us a 2nd chance to wow you! We look forward to your email in an effort. to assist. We appreciate your business and thank you for your patience. The Petsocks Team Monique😊🐾

Response from GoPupSocksJul 6, 2021

Hi there David! Thank you for taking the time to write a review. We do apologize for the transit mishap. Our company was not immune to the Covid19 crises and we had "all hands on deck". We are customer service-oriented. We do appreciate your honest feedback and will use it to help shape our customer service processes to meet the demands of our valued customers. Please consider giving us another try at Gopupsocks.com. We have added more custom-made products for our customers. We appreciated your business. The Pupsocks Team Monique🐾😊

Response from GoPupSocksJul 7, 2021

Hi Kasie! Thank you for taking the time to give us your feedback! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking over your order history, I am pleased to say that we did get a corrected order out to you. Our mission is to deliver awesome customer service and quality products. We thank you for allowing us to get your order right and we appreciate your business! The Pupsocks team Monique🐶🐾

Response from GoPupSocksJul 7, 2021

Hello Julianna! Thank you for your feedback! We apologize that you received the wrong product. While we are super concerned with your satisfaction, we are even more concerned with the quality of our ability to print your furbaby "on your" custom-made product. Upon researching your order we requested a picture of what "we" sent you as we are eager to make this right for you. We will be reaching out again so we can fulfill your request. Thank you for your business. The Pupsocks team Monique🐾🐶

Response from GoPupSocksJul 8, 2021

Hi Tracy! Thank you for giving us your feedback. I understand that our product reviews from past years can be concerning. Rest assured, we have improved tremendously by adding better quality products, machinery, and a swifter turnaround time. We apologize for all of the trouble that you had with getting your product and any inconvenience this may have caused you. As a growing company, we admittedly dropped the ball and could not meet the demands of our customers as we strive so hard to do. Our company is very sensitive to your satisfaction. We would love the opportunity to produce the best-personalized gift for the pet lover in your life. We are certain that you will love the results without regret. Please visit our website Gopupsocks.com and please use coupon code Trust20. Thank you for your time and business. The Pupsock Team Monique🐾🐶

Response from GoPupSocksJul 8, 2021

Hi Julie! Thanks for taking the time to give us your feedback. We would like to apologize for any shipping mishaps and the inconveniences that you experienced with your previous order. We understand that some of our past customers experienced unforeseeable delays last year that resulted in a not-so-good BBB rating which has caused caution. We can assure you that we have improved tremendously with better quality products, faster shipping timeframes, and better customer support. Upon doing further research on your order, it looks like we took care of you. It is my hope that you were satisfied with your product! It has always been our focus to satisfy our customers. We are very sensitive to any feedback that our customers have and I can assure you that we will use it to continue to improve our service to our customers. Please let us know if further assistance is needed at [email protected]. Thank you for your business! The PupSock Team The PupSock Team Monique🐾🐶

Response from GoPupSocksJul 12, 2021

Hi Gretchen, Thank you for your feedback. We apologize that the sock arrived defective. It is never our intention to deliver a substandard product. Upon further research, a resolution was provided. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We want and appreciate your business! The Pupsocks Team Monique😊🐾