GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
Complete scam! Paid and never got my order!
Response from GoPupSocksMay 4, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
DanielleS
I placed my order 12/5/20, received 12/24/20 and it was the incorrect product! I've reached out through all customer support methods and have yet to hear from anyone for over a week!! Horrible service & this was a gift!
Response from GoPupSocksMay 4, 2021
Hi Danielle, Thank you for your review! We are very sorry to hear that you received the incorrect order upon receiving your parcel, in addition to experiencing a delay in response from our team within a timely manner. We are, however, glad to confirm that a resolution was provided for you via email on behalf of one of our team members, and that your corrected order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any questions or concerns arise. We're happy to help! The PupSocks Team -Courtney M.
Rhonda G.
The worst customer service I’ve ever gotten with an online order.. socks didn’t arrive in the time line I was given, and they still haven’t! Tried contacting the company & employees, including the CEO, and haven’t heard back from anyone! I will never order from Pupsocks again and will continue to highly discourage anyone else from ordering! WORST CUSTOMER SERVICE EVER!
Response from GoPupSocksSep 2, 2021
Hi Rhonda, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence because you, in fact, did reach out to us numerous times, and we dropped the ball. We appreciate your feedback in order to better ourselves as a company on how we communicate with our customers about their custom products in the near future. Upon further research, I see we were able to reach a solution via email in regards to your order. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae ⭐️
Carrie
I ordered these socks on Dec 4 with an assurance that they would arrive before Christmas. In fact the website continued to claim orders would be delivered before Christmas for a week after I ordered mine. I did not receive them before Christmas, and I had to purchase other gifts. Also, customer service is terrible! They do not respond at all or after weeks send a form letter response it does not apply to the email sent. I will never use them again.
Response from GoPupSocksSep 2, 2021
Hi Carrie, Thank you for your review! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence. After looking into your order, I see it was indeed delivered and we also offered a monetary solution via email. We really do appreciate your feedback in order to better ourselves as a company on how we communicate with our customers about their custom products in the near future. We appreciate your business and patience. Kind Regards, The PupSocks Team Shae 🐶
DO NOT ORDER FROM PUPSOCKS !.
Worst shopping experience of the year. Absolutely awful. DO NOT ORDER FROM THIS COMPANY. No reply, fake tracking info (shipper said it does not exist), never received order, ZERO contact from customer service. They have disappeared with my money and have not replied to 4 emails.
Response from GoPupSocksMar 10, 2021
Hi there Ian, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. Your order was placed on December 5th and shipped December 11th. According to your order's tracking number: LX733431753US your order appears to have been lost in transit. After receiving your request for a full refund, we attempted to refund your order however the reversal was blocked due to an active chargeback. We have reached out via email as well to follow-up. Please let us know if we can be of any further assistance. The PupSocks Team -Lanice
customer X.
Placed my order on Nov 21 for my wife‘s Christmas present. It’s now January and I don’t have them.
Response from GoPupSocksSep 2, 2021
Hi Jared, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐾
Jaclyn M.
I never received it. Ordered in November.
Response from GoPupSocksSep 2, 2021
Hi Jaclyn, Thank you for taking the time to write a review! We do apologize for the delay in receiving your order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempt, however, we'd like to reach out with a resolution at this time. That said, Please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. The PupSocks Team
customer
I still have not received them. Please contact me
Response from GoPupSocksSep 2, 2021
Hi Lauren, We are terribly sorry you didn't receive your order in a timely manner. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback and your patience and would if you give us another try in the future. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business and patience. Best Regards, The PupSocks Team Shae 🐶
