C P.
It took a month to get the WRONG socks…
It took a month to get the WRONG socks for $35, like they pulled a pair off the rack and shipped whatever. When I did get them they also put a generic note from the "Postal service" saying sorry for the delay that package was damaged and found lost in the mail, but the package was from pupsocks and in normal condition. I emailed the company and they sent another generic email apologizing for the delay but never addressed the wrong order, that they process thousands of orders a day as well as email, doubt it, still haven't heard back. I just want to return the socks and get my money back, btw the socks were a picture of my Dad who died a few months back w/ our black lab who has been gone for a while now such a disappointing experience w/ this.
Response from GoPupSocksSep 3, 2021
Hi Crista, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps in the future, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution via email. We value you as a customer and hope we can create a better experience for you in the near future. With that said, visit us at Gopupsocks.com and use coupon code Trust20 for a special discount. We appreciate your patience! Best Regards, The PupSocks Team Shae 🐾