GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 3, 2021

Hi Matthew, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was extremely altered. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🌟

Response from GoPupSocksMar 10, 2021

Hi there Carolyn, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. I do see that your original order had been lost in transit and a replacement was sent out at your request. We have reached out via email to address your concerns and to be sure that you did indeed receive your order. We are happy to assist and hope to hear back from you soon. The PupSocks Team -Lanice

Response from GoPupSocksSep 3, 2021

Hi Tracy, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 3, 2021

Hi Tammy, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence on our end. While looking into your order, it looks like we came to a solution via email. Please email us directly at [email protected] if you have any additional feedback! We appreciate your business and patience at this time. Best Regards, The PupSocks Team Shae 🌟

Response from GoPupSocksSep 3, 2021

Hi Tammy, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence on our end as well. While looking into your order, it looks like your custom gift was indeed delivered. If you have any additional concerns and feedback please email us directly at [email protected]. We appreciate your business and patience at this time. Best Regards, The PupSocks Team Shae 🌼

Response from GoPupSocksSep 3, 2021

Hi Jen, We'd like to extend our apologies due to your custom order not arriving in the time frame anticipated. We would also like to apologize to you for the lack of correspondence from us as well. Due to COVID, your shipping expectation window was severely altered. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! Thank you for your feedback. We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🌟

Response from GoPupSocksSep 3, 2021

Hi Shannon, We are extremely unhappy you didn't receive your order when originally expected and for any inconvenience, this may have caused. There must have been a mishap during our fulfillment process which lead to you receiving the wrong socks. Upon further research, I am pleased to see we were able to send a replacement order for you! We a constantly improving as a company, and we appreciate your honest feedback and patience, especially during the holiday season. We appreciate your business and patience! Kind Regards, The PupSocks Team, Shae ⭐️

Response from GoPupSocksSep 3, 2021

Hi Casey, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐩