GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 2, 2021

Hello there Nicholas We are saddened to see that your customized product didn't meet your expectations and the delay took longer than anticipated. We do appreciate the time you took to give us a review, it's a growing company so that lets us know what we need to improve on. Believe me, Nicholas, our intentions are never to deliver a substandard product. also, due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. We have other cool products you may like so hope you have a better experience the next time you shop with us. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 2, 2021

Hello there Vanessa We are saddened to see that the size and quality of the product didn't meet your expectations. We do appreciate the time you took to give us a review, it's a growing company and this lets us know what we need to improve on. Believe me, Vanessa, our intentions are never to deliver a substandard product. We appreciate and value your business. We do have other cool products that you may like so hopefully you have a better experience If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 3, 2021

Hi Kloe, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada and International orders can take up to 15-20 business days for you to even receive your product (not counting production time). After looking into your order specifically, I see we did create and ship a replacement order for you! Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae 🌼

Response from GoPupSocksSep 3, 2021

Hi Conor, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered drastically. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 3, 2021

Hi Lynn, Thank you for your feedback! We are completely saddened you didn't have an overall good experience ordering from us. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We are terribly sorry you did not receive your package as anticipated. We would also like to apologize to you for the lack of better correspondence because you, in fact, did reach out to us, and we dropped the ball. We appreciate your feedback in order to better ourselves as a company on how we communicate with our customers about their custom products in the near future. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 3, 2021

Hi Katherine, Thank you for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae ⭐️

Response from GoPupSocksSep 3, 2021

Hi Elaine, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution, and your replacement order was delivered. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 3, 2021

Hi Dustin, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐾