GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 4, 2021

Hi there Tyler, according to USPS tracking number: 9405511202555485827013 your order was shipped December 19th and delivered January 11th. Unfortunately COVID regulations combined with the holiday rush at that time caused a considerable amount of delays. We apologize for any inconvenience you may have experienced. A member of our team has reached out to you via email. We look forward to hearing from you. The PupSocks Team

Response from GoPupSocksFeb 5, 2021

Hi there Elizabeth, I apologize for the experience you have had. I do see that a member of our team was able to assist in a replacement order. According to tracking number: 9400111202555323199019 your replacement order has been delivered. A member of our team has reached out via email. We are happy to address any concerns you have and look forward to your response. The PupSocks Team

Response from GoPupSocksFeb 5, 2021

Hi there, we apologize for the mishap with your order. I do see that a member of our team sent a replacement out to you. A member of our team has also reached out via email. We are happy to address any further concerns you have and look forward to your response. The PupSocks Team

Response from GoPupSocksFeb 9, 2021

Hi there Ian, We apologize for any inconvenience you may have experienced. A member of our team has reached out to you via email. Please let us know if we can be of any further assistance. The PupSocks Team

Response from GoPupSocksFeb 9, 2021

Hi there Liz, We apologize for the delay with your order. I do see that your order has since been delivered. A member of our team has reached out to you via email. Please let us know if we can be of any further assistance. The PupSocks Team

Response from GoPupSocksSep 3, 2021

Hi there Rob I'm saddened to hear that you received the wrong size custom socks. Believe me, Rob, We value your business with us and we do the best we can to accommodate our customers with what they want. We greatly appreciate your feedback because that lets us know how we can better our company and service. We do have other cool products you can check out so we hope you have a better experience the next time you shop with us. If you have any questions or concerns, please email our experts at [email protected]

Response from GoPupSocksSep 3, 2021

hello Robert I'm saddened to see that you received your customized product later than you anticipated. I did go back into the system to see if you received your custom product it looks like you have. Also, when we wanted to follow up with you to make sure you received it, we didn't get a reply from you. I'm sorry for the delay and for any inconvenience it may have caused you, Rob. Also, due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected, unfortunately. We hope you shop with us again and have a better experience the next time. If you have any questions or concerns, please email us at [email protected]

Response from GoPupSocksSep 3, 2021

Hello Cathy We apologize for the delay it took to receive your customized product and for the inconvenience, it was for you. I did go back to our system to check if the problem was handled with and I am happy to see that your little boy will enjoy the socks. I'm very sorry for the loss of your son's pup and wish his sweet little heart gets comforted. We hope that we were able to put a smile on his after he sees his loving pup on his socks. We really appreciate your feedback. Thanks to our customer's reviews, our company becomes better and stronger. We appreciate and value your business, Cathy, and hope you have a better experience next time you shop with us. if you have any questions or concerns, please give our A1 Customer service team a woof at [email protected]