GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 3, 2021

Hello there Chris We are saddened to see that the size of the custom product didn't meet your expectations. We do appreciate the time you took to give us a review, it's a growing company and this lets us know how we can improve our product and services. Believe me, Chris, our intentions are never to deliver a substandard product. We want you to know, that our main focus is to make our valued customers happy. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 3, 2021

Hello Michelle I'm deeply apologetic and saddened for this problem you came across with us and our intentions are always to deliver in a timely manner and with the correct customized product. I did see in the system that we did create a replacement order for you. I'm happy we got to resolve this issue and hope you do have a better experience you shop with us. We ask you to give us another opportunity to pup your socks off. We have other amazing products you can also check out. If you have questions or concerns please email us at [email protected]

Response from GoPupSocksSep 3, 2021

Hello there Rick We apologize for the experience you went through with Pupsocks. I did go back to the system and I saw that we did email you about your product to establish a solution but did not receive any email correspondence regarding the issue, However, I would like to reach out to you and see if you have received your product and to see if you're satisfied with the service. Please keep an eye out for a follow-up email Here is our email to further assist you. [email protected]

Response from GoPupSocksSep 3, 2021

Hello there Chris I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated and the quality was not what you expected. I do appreciate the time you took to give us your feedback Chris. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we hoped for. I do want to mention on our FAQs, that we provide our customers a guideline for the best photo printed on their customized product. We are committed and work tirelessly to meet our valued customer's needs. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 3, 2021

Hello there Kara We apologize for the wrong product you received. We have been working tirelessly to help and assist our customers. I did go back to our system to check if the problem was handled with, it does seem like your replacement was successfully delivered. We really appreciate your feedback. Thanks to our customer's reviews, our company becomes better and stronger. We appreciate and value your business and hope you have a better experience next time you shop with us. if you have any questions or concerns, please give our A1 Customer service team a woof at [email protected]

Response from GoPupSocksSep 3, 2021

Hello there Karen. I am so sorry to see that the printing of your image didn't turn out as you had anticipated. Thank you for putting in the time and giving us feedback. We do provide guidelines and steps to our customers on to what makes the perfect photo to edit and print on your customized product. You can find that in the FAQs section on the website. We truly value and appreciate your business and want to help as much as we possibly can. We hope you have a better experience the next time you shop with us. If you have any questions ad concerns, please contact us via email at [email protected]

Response from GoPupSocksSep 3, 2021

Hello there Diane I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Diane. Due to the COVID-related delays and it being the holidays, the time frame was extended. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 3, 2021

Hello there Jerry We apologize for the inconvenience the delay may cause you. I did go back to the system and it looks like the second pair was successfully delivered to you. Again, I'm sorry for the delay. We are a growing company so we do appreciate your feedback. It helps us become stronger and better. Hope you are enjoying your custom product. If you have any questions or concerns, please email our experts at [email protected]