GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 3, 2021

Hello there Ashley I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Ashley. We tremendously appreciate the patience you had for the arrival of your custom product. Also, due to the COVID-related delays and it being the holidays, the time frame was extended. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 3, 2021

Hello there Sean We apologize for the delay this may have caused you, however, I did look back into the system to see if the issue has been resolved and it looks like we did do a replacement for you. I hope you were able to enjoy your customized product and we hope you have a better experience the next time you shop with us. Sorry for the experience you had with us and we greatly appreciate your review. We value our customer's feedback because it lets us know how we can improve our services. If you have any questions or concerns, what so ever, please email us at [email protected]

Response from GoPupSocksSep 3, 2021

Hi there, I apologize for the inconvenience this delay has caused you, Bonnie. I did, however, check back into the system and saw that we sent you an email but did not get any correspondence from you yet. If you could let us know if you did in fact get your customed product via email at: [email protected]

Response from GoPupSocksSep 3, 2021

Hi Robin, Thank you so much for your feedback! Thanks for your feedback! We are deeply saddened by the lack of correspondence and your shipping delay. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 3, 2021

Hello there Jose, We want to extend our apologies for the inconvenience the delay may have caused you. Our intentions are always to provide exactly what our customers want in a timely manner. However, I did go back to the system to see if we fixed the issue and it looks like we did provide a replacement for you so I'm happy we resolved it for you. I hope that we pupped your socks off and that you're enjoying the special custom order. If you have any questions or concerns, please contact us via email at [email protected]

Response from GoPupSocksSep 3, 2021

Hello there Candy, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. Also, due to the COVID-related delays and it being the holidays, the time frame was extended more than we hoped for. We are also saddened to see that the quality didn't meet your expectations. Our customer reviews help us improve as a company so I do appreciate the time you took to give us your feedback Candy. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 3, 2021

Hello there Joseph I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Joseph because this lets us know how our company and services can improve. I did go back to the system and found that your custom product did get delivered. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we anticipated. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time you shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!