GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 7, 2021

Hi there Kelley I'm deeply saddened to see what you went through with Pupsocks. I did, however, went back to the system to see if the issue was dealt with and I'm happy to see that we did a replacement for you with the correct photo on your customized product. We hope you give us another opportunity to pup your socks off and have a better experience the next time you shop with us. If you have any questions or concerns, please, email us at: [email protected] Dan P. 🤓

Response from GoPupSocksSep 7, 2021

Hello there Christina, I'm so saddened to see the experience you went through with Pupsocks. Doing my research on your order, I am glad to see that your order was shipped and received. I hope you give us another opportunity to pup your socks off and have a better experience the next time you shop with us, Christina. We appreciate the time you took to leave us a review. If you have any questions or concerns, please email us at [email protected] best regards, Dan P. 🤓

Response from GoPupSocksSep 7, 2021

Hello there Rachel I'm so saddened to hear you received another person's customized product Rachel. It is never our intention to deliver a mix-up. I did check back and see if the issue was resolved with and we did send out an email but we didn't receive any correspondence from you. We greatly appreciate your feedback Rachel because our customer reviews help our company improve our services. We hope you give us another shot and have a better experience the next time you shop with us. If you have any questions or concerns, please contact us via email at [email protected] Dan 😎

Response from GoPupSocksSep 3, 2021

Hi Brooke, Thank you for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 3, 2021

Hi Marci, Thank you for your feedback. Due to COVID shipping guidelines, your delivery expectation window was altered. Once, we handed the package off to the shipping provider it looks like they lost it. We sincerely apologize for the delay with your Custom Pupsocks, however, we are pleased that a replacement pair was created and they made it to you safely. As always, we appreciate your business as well as your patience and look forward to any future orders you may have! Best Regards, The PupSocks Team -Shae 🐶

Response from GoPupSocksSep 3, 2021

Hi Lucas, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada and International orders can take up to 15-20 business days for you to even receive your product (not counting production time). After looking into your order specifically, I do not see any contact attempts! Please feel free to email us directly if you did not receive your order, or if have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 3, 2021

Hi Rosie, Thank you so much for your feedback! Thanks for your feedback! We are deeply saddened by the lack of correspondence and your shipping delay. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We wanted to ensure that your order issue has been resolved, however, we could not confirm if you received your package or not. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐾