GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 4, 2021

Greetings Carla, I am so sorry to hear about this shipping delay! After reviewing our records I am able to see that one of our Customer Service Representatives was able to assist you with resolving this mishap. Again, we send our deepest and sincerest apologies for any uneasiness this may have caused. Again, we truly apologize for the inconvenience. We want you to love our orders as much as we loved creating them! Please email us directly if there is anything else we can do for you! The PupSocks Team

Response from GoPupSocksFeb 4, 2021

Greetings Darren, Thanks for sharing your feedback with us and taking time to write a review. We are saddened to hear that the material and fit of our socks did not meet your expectations. We want our customers to be 100% satisfied with their orders and we would love to resolve this issue as soon as possible. Our products are printed using a process called "sublimation" which makes each and every item a custom product made specifically for our customers. Sublimation is a process by which dyes are applied to the fabric. The dye sublimation printing process uses heat to transfer dye onto the fabric and because dyes bond very well with polyester, we are able to print bright well-defined images onto each product. Our socks are made of, 60% Polyester, 10% Acrylic, 25% Nylon, and 5% Spandex! Our top priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. The PupSocks Team

Response from GoPupSocksFeb 3, 2021

Thanks so much for reaching out and providing your feedback. I see that your order was later delivered, we deeply apologize that it did not arrive in your expected timeframe. During the holiday season, we were impacted by a plethora of transit delays just as thousands of other businesses were. I can assure you customer satisfaction is our #1 priority. We value your business and hope to fulfill your future orders. - The PupSocks Team

Response from GoPupSocksFeb 3, 2021

Greetings, we sincerely appreciate you taking your time out to make this review. I am saddened to hear your order arrived damaged, as highest product quality and customer satisfaction is at the top of our priorities. Many of our orders were delayed due to postal issues/Covid -19 transit delays. This was a big blow on all fronts. If you have not already, please reach out to us via email so we can try to make things right at [email protected].

Response from GoPupSocksSep 7, 2021

Hello there Jack, We want to apologize for the wrong product you received. Rest assured, we have been working tirelessly to help and assist our customers. I did go back to our system to check if the problem was handled with, it does seem like we did do a replacement for you. We really appreciate your feedback, Jack. Thanks to our customer's reviews, our company improves in our services. We appreciate and value your business Jack and hope you have a better experience next time you shop with us. If you have any questions or concerns, please give our Customer service team a woof at [email protected]

Response from GoPupSocksSep 7, 2021

Hello there Patrick, We apologize for the situation and for any inconvenience it may have caused you. Rest assured, we have been working tirelessly to help and assist our customers. Please be alert for an email that was sent to you directly regarding this issue. We really appreciate your feedback. Thanks to our customer's reviews, our growing company improves in all aspects. We appreciate and value your business, Patrick, and we hope you have a better experience next time you shop with us. if you have any questions or concerns, please give our A1 Customer service team a woof at [email protected] Dan P.

Response from GoPupSocksSep 7, 2021

Hello there Tanya I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Tanya. I did go back to the system to see if the problem was handled with and it seems that we did resolve the issue by creating a replacement for you. Also, due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 7, 2021

Hello there Sally I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Sally. We are excited to see that you thought they were cute! Also, due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. We are committed and work tirelessly to meet our valued customer's needs. We ask if you could give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected] Have a wooftastic day!