Franklin P.
BUYER BEWARE & SHOP ELSEWHERE
ADDING TO ORIGINAL REVIEW BELOW: Look up Pupsocks on Better Business Bureau website and read complaints before engaging in business with this charlatan of a company. Pupsocks would not agree to a full refund even though they admitted that they were 100% at fault. Only after I got the Better Business Bureau involved did Pupsocks agree to and issue a full refund, 2/8/21–over 2 months from my original order date. ORIGINAL REVIEW: So here it is 1/2/21 & my order, placed on 12/5 & shipped 12/21, is still not here, although it was guaranteed before Christmas. Also, Pupsocks has still not replied to any of my many emails. Plus I'm still out the $139.57 that I spent on the order, even though my order is eligible for a full refund, per refund policy posted on the website. Had I known how Pupsocks operated, I’d have never placed my order. I feel I was duped & robbed by Pupsocks, a company more interested in profit than in honoring their guarantees. I’ve filed a complaint with the Better Business Bureau, which publishes a grade of D for Pupsocks, due to the inconceivable amount of complaints against the company.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that you did not find satisfaction in our products. Here at PupSocks we value our customer's satisfaction. I am going send a follow up email so that I can further assist you in this situation. Again, I am so very sorry for any problems this may have caused you. The PupSocks Team