I didn’t receive my order which happened to be a Christmas gift for my husband, still waiting. Ordered on 12/5 and wasn’t processed for almost 3 weeks.
Response from GoPupSocksFeb 8, 2021
Hi there,
I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been replaced and delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you!
The PupSocks Team
Saiyonna
CU
customer
I never got the socks yet I Oder on…
I never got the socks yet I Oder on December 4 going to surprise my little 10 year old girl with the socks on Christmas... had a feeling I wasn’t going to get them so I self made a t shirt so I can make my own stuff because I can’t trust or rely on a company I guess if you want something done right you just do it yourself .. thanks for the no surprise Christmas
Response from GoPupSocksSep 8, 2021
Hello there Blake
We truly apologize to see that your little girl never got her customed socks. Our inspiration is knowing we put smiles on those who received their treasured gift.
Please keep an eye out for an email we sent you in regards to this situation. We want to help you out as much as we can. If you do have any questions or concerns, please, email us at
[email protected]
CU
customer
Pup socks is a scam
Pup socks is a scam. Ordered December 5th, marked as shipped on the 8th. Today, January 2nd still have not received the socks. Save your money. These people are con artist and thieves. Had to call my CC to get my money. Then they try to give me 20% on next order. Whatever! I will never send them another dime. Bunch of scammers. Sad to say they are in the US! Avoid this place at all costs!
Response from GoPupSocksFeb 8, 2021
Hi there,
Thank you for your most honest feedback, as we truly appreciate your review! We are very sorry to hear that your order arrived much later than expected, but are very glad to confirm that PupSocks is in no way, a scam company, and that your order was , in fact, delivered.
Please contact our team at [email protected] should any further questions, comments or concerns arise. We'd be happy to help. Thank you for being the absolute best part of PupSocks!
The PupSocks Team
-Courtney M
AN
A not happy C.
They should know better, TERRIBLE
Terrible, terrible terrible customer service. The product turned out OK, however here is my issue: I ordered December 5, received it January 2 with a supposed 1-3 day turnaround. No communication whatsoever until I filed a complaint with PayPal then they emailed me and shipped it the next day. They blamed the Postal Service for the delay, however it’s set in their “production” for weeks without any notification to me before it was mailed.
If you know that you are incredibly behind on production and that orders placed in late November and early December have no way of making it by Christmas, you should disclose that. This company has been in business long enough to know that honest communication can keep a bunch of angry folks from complaining and filing fraud claims.
This company only returned my emails and phone calls after I filed a claim with PayPal to get my payment back.
A look at social media shows hundreds and hundreds of angry customers who have not received their order, customers who have received the wrong order and no customer service communication.
If you are constantly taking orders while promoting through advertising and social media that these are good Christmas presents, insinuating or even promising they will be here by Christmas day, however weeks go by with no communication it is irresponsible and dishonest.
Response from GoPupSocksSep 22, 2021
Hello there Robin,
Our company wants to extend our sincere apologies for this terrible experience you went through and for any inconvenience this may have caused you, Robin. We know that it is very important and It is our high intention to deliver the best service for our customers.
We do receive a high volume of emails and respond to them accordingly from previous dates, up until the minute.
We are committed and work tirelessly to leave no questions unanswered and to leave no email unattended.
We are also sorry for the delay on your package, though, due to the COVID-related delays and it being the busiest time of the year, the time frame was extended more than we really expected.
I want you to know, Robin, that we do appreciate your feedback and we do take it seriously because it helps our growing company improve our products and services. We take it into high account.
We really hope you give us a second chance and shop with us again.
If you have any questions and concerns, please feel free to shoot us up an email at [email protected]
RO
Robin
Extremely Disappointed
Very disappointed with my experience. I placed an order for 2 custom face masks of my son’s puppy on December 5th thinking that 20 days would be plenty of time to receive this order in time for Christmas. These masks were never shipped until December 18th. I realize that COVID has caused all kinds of delays with deliveries with the USPS but as of 1/2/21 I still have not received these 2 face masks which were gifts for my son and his wife. Will most likely never order from this company again!
Response from GoPupSocksSep 7, 2021
Hello there Robin
I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Robin.
Due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us.
If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected]
Have a wooftastic day!
SE
Sallyanne E.
Order number 2461181
Order number 2461181
Still have not received this order !!
My Granddaughter aged 12 was so excited to order this for a Family gift a Blanket with her Dogs photo on it, and spent her own Babysitting money on it $ 78.70
On Nov 30th here we are over a month later, and still no sign of it. This is disgraceful!!
You keep advertising for new orders to be placed, but haven’t fulfilled previous orders.
This is a scam !!
Response from GoPupSocksFeb 8, 2021
Hi there,
I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you!
The PupSocks Team
Saiyonna
CU
customer
It is 1/2/21 and I still have not…
It is 1/2/21 and I still have not received the items I ordered 12/4/20. I have sent two emails to customer service and not yet received a reply.
Response from GoPupSocksFeb 8, 2021
Hi there,
I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you!
The PupSocks Team
Saiyonna
CU
customer
I havent received my order yet.
I havent received my order yet.
Response from GoPupSocksFeb 8, 2021
Hi there,
I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you!
The PupSocks Team
Saiyonna
