GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 7, 2021

Hi Ben, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence on our end as well. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksFeb 5, 2021

Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna

Response from GoPupSocksFeb 5, 2021

Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been replaced and delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna

Response from GoPupSocksFeb 5, 2021

Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that a replacement order was created for you. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna

Response from GoPupSocksSep 8, 2021

Hello there Phil We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Phil, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Rachelle We are so saddened to see the experience you went through and our intentions are always to satisfy the customer by all means. I did take a look in the system to see if the issue was dealt with and it seems that it was resolved. In the process of customizing your product, there are options on different colors and designs backgrounds for all of our customers to choose from. We do hope you give us another shot and have a better experience the next time you shop with us. If you have any questions or concerns, please contact our customer service agents via email at: [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Amalia I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Amalia. This helps our growing company improve and deliver the best service. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksFeb 5, 2021

Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna