June
Really disappointed
Really disappointed. When I became aware of pup socks I loved them as unique gifts and was so excited to get them. I decided to buy 4 - for various family members for Christmas. I ordered on 12/5 and received notice that my order was in production on 12/6 and that I would be notified when the order was shipped- so far so good. Then, radio silence. I followed up when the “8-10 business day” window for receipt of my order (as per their notice) was up. No response. I then checked order status and saw it was completed on 12/16 but hadn’t been shipped. I checked that tracking number everyday and it kept showing it hadn’t left the facility. Christmas Eve I get an email with a mock up of all 4 socks with an excuse of covid related shipping delays. I never used the mock ups, they were useless. I was just very disappointed that I didn’t have those gifts to give in person. I finally receive the socks when I returned home after Christmas. Now I have to mail them. And have them appear as an afterthought. Giving more accurate timelines would have managed the customers’ expectations much better. Or upping their production capabilities to fulfill their promises. Even being responsive to follow ups would have helped. Worse, in the days leading up to Christmas my inbox was flooded with ‘there’s still time to get these in time for Christmas’ type emails from them. If they couldn’t get my offer completed in time I don’t know how they would have been able to follow through with those later promises. Pretty sure there are many out there that they left in the same boat as they did me. On a good note, the quality is decent.
Response from GoPupSocksFeb 10, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel