GoPupSocksReviews of gopupsocks.com

This company has been the absolute worst I've dealt with in a very long time. I ordered 2 blankets as a Christmas gift on December 6 and was supposed to receive them within 8-10 days. Once I didn't receive them, I looked for ways to contact the company. There is NO customer service phone number whatsoever. I emailed them about my order and received an automated response that I would hear from them within 72 hours. About a week went by and I get a generic email blaming the USPS. I went ahead and filed a dispute with Amex. A few days later I receive an email stating my order had shipped and provided a tracking number. I kept checking the tracking number, only to learn that the USPS never received the package. Basically they just printed a shipping label and never gave the package to the USPS. I also started doing some research on the company and found out they have been doing this to people since they started business THREE YEARS AGO. There are several news articles out of Atlanta about this. (A simple Google search will give you all the info you need on them.) Finally I receive a package on December 28 with the WRONG DOGS on them. I would NEVER do business with such a shady company and hope that this review prevents someone else from making the same mistake I did. I truly hope they get shut down for their fraudulent business practices.

Order was placed Dec. 6 and we received a notice saying it had shipped Dec. 12. The USPS tracking number doesn’t work, and we’re not sure what the order status is; while we did get a note a few days ago, it was without substance, and we’re no closer to knowing the actual order status. This is all understandable, due to the pandemic and the government’s hollowing-out of the postal service, but I was hoping for a little more proactive action. Our previous orders have been fast and effective, and that’s why we keep ordering. Great product.

I never received them.

Sent the wrong socks and won’t even respond to my email.

After waiting 6 weeks for a corrected order as I was sent cat socks when I uploaded my dog's photo, the socks are bad quality and not inexpensive. Im happy I did not have a big order. They lost my business.

Ordered 12/7. Didn’t get socks until 12/28. On the day I ordered, they were being marketed as “arriving before Christmas “. What a joke.

Quality is questionable, certainly not worth over $30 for a pair of socks delivered. It took 3 weeks to receive, way past Christmas. Overall, very disappointing.

Ordered on November 25 and still have not received order. I know postal system has been very busy over holidays, but if Pupsocks can’t guarantee delivery any better than this, should use FedEx or some other courier system where delivery isn’t a “crapshoot”. Hope to see a refund in the near future!