GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 8, 2021

Hi Lee, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada and International orders can take up to 15-20 business days for you to even receive your product (not counting production time). After looking into your order specifically, I see your order did arrive! Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 7, 2021

Hi Jamie, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps in the future, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksFeb 9, 2021

Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you!  The PupSocks Team - Ariel

Response from GoPupSocksSep 7, 2021

Hi Donna, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into your order, I'm thrilled to see we came to a solution via email. Please email us directly if you have any questions or concerns. We appreciate your business and patience. Kind Regards, The PupSocks Team Shae 🌟

Response from GoPupSocksFeb 9, 2021

Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you!  The PupSocks Team - Ariel

Response from GoPupSocksMar 11, 2021

Hi Haylie! First, I would like to apologize for the delay in response from us. We thank you for your most honest feedback, as we truly appreciate it. I am very sorry to hear that the socks were a bit too big for your liking. I'd be more than happy to provide a resolution in regards to this matter. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M

Response from GoPupSocksFeb 9, 2021

Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you!  The PupSocks Team - Ariel

Response from GoPupSocksFeb 9, 2021

Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you!  The PupSocks Team - Ariel