customer
My reason for the low review is solely…
*edit* my socks did arrive, although beyond the original delivery date which would have had them to me by Christmas. When the socks did arrive, I found that they were two pairs of the same dog (I had ordered two pairs, but each of a different dog). I emailed pup socks and they re-sent the order free of charge and it was correct the second time. I am pleased with how they rectified the issue, and customer service was easy to deal with. The socks looked great and I would order again. My reason for the low review is solely based on the shipping time it has taken to get my socks. I ordered them on November 22nd for my dad and brothers birthday’s, which are in mid December. I figured that if they were late, I could at least use them for Christmas gifts. Unfortunately, as of today (Jan 4) they have yet to arrive. As such, my review can only be based on my experience thus far, which is poor.
Response from GoPupSocksSep 7, 2021
Hi Joe, Thank you for your feedback! Due to COVID shipping guidelines, your delivery expectation window was altered. Which resulted in your receiving your custom gifts later than expected. Upon further research, I see we were able to reach a solution via email in regards to your order. In order for us to improve as a company, we take your feedback extremely serious. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Best Regards, The PupSocks Team Shae 🐶