GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 7, 2021

Hi Melissa, Thank you for your feedback! I would like to extend my sincerest apologies for any inconvenience this may have caused. There must have been a mishap during our fulfillment process. After taking a look at your order, I see we extended a solution via email. Please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your business and patience. Kind Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 7, 2021

Hi Pat Thank you so much for your feedback! We apologize that you were not pleased with the quality of your face mask. We strive for A1 quality and hate that we dropped the ball with your special order. With that said, I would love for you to give us another try in the future. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. We appreciate your business and patience! Best Regards, The PupSocks Team Shae ☀️

Response from GoPupSocksSep 7, 2021

Hi, Thank you for your feedback! We are extremely sorry you didn't receive your order as expect. Due to COVID, your delivery window was severely altered. We strive for top-notch quality and hate that we dropped the ball with your special order. We really do appreciate your feedback in order to better ourselves as a company. Please email us directly at [email protected] if you have any additional feedback or concerns! Best Regards The PupSocks Team Shae 🐶

Response from GoPupSocksSep 7, 2021

Hi Aiden, Thank you for your feedback! We are so sorry you received an empty bag! That was never our intention and must have been an unforeseen transit issue! I'm glad to see we did replace your order for you! If you have any additional feedback please email us at [email protected]. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 7, 2021

Hi Dustin, I sincerely apologize for the poor correspondence on our end. Looks like your order was affected by the COVID shipping guidelines and for that, we apologize. In order for us to improve as a company, we take your feedback extremely serious. After taking a looked into your issue, I see your custom gift was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae 🌟

Response from GoPupSocksSep 7, 2021

Hi Cynthia, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence on our end. Our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. While looking into your order, it looks like we reached a solution via email. Please email us directly at [email protected] to confirm your order issue has been rectified to your satisfaction. We appreciate your business and patience at this time. Best Regards, The PupSocks Team Shae 🌼

Response from GoPupSocksSep 7, 2021

Hi Angela, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We wanted to ensure that your order issue has been resolved with that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Best Regards, The PupSocks Team

Response from GoPupSocksSep 7, 2021

Hi Todd, Thanks for your review! We are terribly sorry for the delay in receiving your custom face mask due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. We appreciate your feedback and will use this to improve our communication in the future. I am glad to see your order was indeed delivered. As always, we appreciate your business as well as your patience and look forward to any future orders you may have! Best Regards, The PupSocks Team Shae 🐶