customer
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I asked for a specific part of the picture to be included on the socks and when socks were received, the picture was not correct.

GoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
I asked for a specific part of the picture to be included on the socks and when socks were received, the picture was not correct.
Lisa
I know it is the holiday but I placed an Order on November 25th and did not receive the order until December 22nd. However, the worst part was not the wait time but the lack of communication. I received 16 emails with promotional information but not one response from customer service about where my item was. How could it possibly take almost a month to complete my order? There are so many other companies who create socks like this but I want to take advantage of your give back to humane societies.
customer
The socks are cheap and the picture of our dog was very dark. They took a long time to arrive. I would not purchase again. Two stars rather than one because I wasn’t really expecting high quality, but it was not even as expected.
Lecion B.
The sock fabric was bright rainbow and the face of my cat was not. It is her face bit it looks shadowed Grey and does not match with the bright of the sock fabric. I will not order again. If the picture could not be clear I would have expected communication to inform me prior to printing.
customer
Ordered a women’s small. What came could have fit the largest person I know. No response from vendor
Guy
Took almost two months and an email to get my order. Quality was not what I was expecting. Image quality is good. Sock quality is not.
Response from GoPupSocksFeb 17, 2022
Hi Nick, Thank you for your feedback! We are glad you like your image. I see you weren't satisfied with the overall quality of our socks and for that, we deeply apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! The PupSocks Team
Chris
Bad quality. One of my socks was very obviously printed off-center. One of the dogs heads got cut off by the edge of the sock and there’s blank space on the other side. The material is ok but the measurements are weird, the calf area needs to be bigger because it stretches to the point you can’t tell what the design is. Also customer service is terrible, I emailed about my order and my email got kicked back 4 times due to their domain. When it finally went through, I never received a response. Thankfully I actually got my order or I would have had to dispute.
Response from GoPupSocksFeb 17, 2022
Hi Chris, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team
Michael S.
Great concept but serious flaw in execution, I ordered countless similar things over the years and almost all of them either flagged me if picture was of poor quality or let me view product before going to print. Pup socks doesn’t so I ended up with a pair of pricey socks that you can barely make out my pups. My dogs have black faces so I basically have two black splotches throughout socks. Disappointed and doubtful socks will be the hit I was hoping for. Giving two stars rather than one because as stated my dogs faces are black but rather than ship me these somewhere along the production line this should have been flagged. I get it is the Holidays maybe busy but sending out these are only going to result in this bad review.
Response from GoPupSocksFeb 17, 2022
Hi Michael, Thank you for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. In the FAQ we advise our customers to send pictures with good lighting and preferably a high-quality photo, in order to achieve the best results. We appreciate your feedback and hope we can create a better experience for you in the near future. Please email us directly at [email protected] if you have any additional concerns. We appreciate your business! Kind Regards, The PupSocks Team