customer
Be weary
Ordered November 30. Did not receive until January 2. Horrible customer service. I was unable to ever receive any responses to my emails and Facebook messages concerning the unacceptable delay with my order. After 2 weeks of my order status saying “processing” I finally did receive 1 email from customer service offering a 15% discount. I never received another word from anyone despite my many follow-up emails and inquiries. I heard hundreds of stories of people receiving the incorrect order when they finally did receive their order. I guess I was one of the lucky ones because my order was actually correct and the product was decent. The face mask was really cute. The socks were acceptable quality. However, due to the lack of customer service and extensive delays, I would assume this company is in way over its head. I would suggest ordering from another company. There are many options on Etsy.
Response from GoPupSocksApr 29, 2021
Hi there, Thank you for your review! We are very sorry for the lack of response from our team within a timely manner, in addition to you having to experience delays while awaiting the arrival of your order. We truly appreciate your most honest feedback, and will continue to grow and improve our products and services because of it. To accommodate for the trouble, we would like to offer you a 20% discount to be used on an order of any product of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.