GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 8, 2021

Hi Tim, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and have a great day!! The PupSocks Team Betsy 🌺

Response from GoPupSocksSep 8, 2021

Hi Melissa, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience and have a great day! The PupSocks Team Betsy 🦩

Response from GoPupSocksSep 8, 2021

Hi Missy, Thanks for taking the time to write a review. We do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. If you have any other questions or concerns please feel free to email us at [email protected]. Have a wonderful day! Kind Regards, The Pupsocks Team Betsy🌸

Response from GoPupSocksSep 8, 2021

Hi Kayla, Thanks for your review via Trustpilot. We want to send our sincerest apologies for the inconvenience you faced during this past holiday season. Our mission is to provide excellent service and we are disappointed to know that your experience was not a good one. That said, we would like to inform you that our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. We hope that we can make a better impression on you as we continue to grow as a small company. With that, we do offer a ton of other cool products and we would love for you to give them a try. Please accept our offer for a special discount at checkout toward your next purchase Trust20. We look forward to servicing you! Kind Regards, The PupsocksTeam Betsy 🐶🐾

Response from GoPupSocksSep 8, 2021

Hi Pierce, Thanks for taking the time to write a review. We do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. If you have any other questions or concerns you can email us directly at [email protected]. Kind Regards The Pupsocks Team Betsy🐾

Response from GoPupSocksSep 8, 2021

Hi Andrea, Thank you for sharing your feedback with us. We are terribly sorry to hear your order never arrived! Our #1 priority is our customer’s satisfaction and we would love to resolve this issue as soon as possible. That said, please email our team at [email protected] with your order number and/or email address associated with your order, so that we can better assist you. Thank you for your patience. The PupSocks Team Betsy🐾

Response from GoPupSocksSep 8, 2021

Hi Caitlin, Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expeceted. While looking into your order, it looks like we were able to provide a resolution for you. We appreciate your business! The Pupsocks Team Betsy 🐾

Response from GoPupSocksSep 7, 2021

Hi Jacqueline, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner, not to mention the poor correspondence on our end. COVID did play a huge role in the delay of your order. We sincerely apologize for the inconvenience this has caused you. After looking into your order, we do see where your custom order was delivered. I know this experience was far from perfect but we would like an opportunity to do better. With that being said, Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We appreciate your business and patience at this time! Best Regards The PupSocks Team Shae 🐩