GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 8, 2021

Hi Laurie, I am so sorry that the socks did not print to your satisfaction. Below is information on what works well for printing. 1. Make sure your photo has good lighting – enough to see the details of your furry (or non-furry) friend’s face, but not so much that their face is too bright to see. A head-on shot is preferred. 2. Make sure that you get the full face in the photo, including both ears. If only half of your creature’s face is showing, only half of its face will be on your PupSocks! 3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product. All photos should be uploaded as a .jpg, .png, or .pdf file. With this being said, it does not look like a resolution was given. I would be happy to do a reprint on a different background sock so your baby shows up better or I would be happy to apply a store credit so you can look at the different backgrounds and make the purchase at your leisure. Please email me back on this email string and I will be happy to do either one that was offered. Kindest regards, The Pupsock Team Betsy 🐶🐾

Response from GoPupSocksSep 8, 2021

Hi Catherine, Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expeceted. While looking into your order, it looks like we were able to provide a resolution for you. With that said, we are customer-focused and want to keep you happy. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! The Pupsocks Team Betsy 🐾🐶

Response from GoPupSocksMay 4, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksMay 4, 2021

Hi there, Thank you for your review! We are very sorry to hear that your order arrived much differently than anticipated. We are, however, glad to confirm that correspondence was provided in addition to a resolution being offered as well. Please look forward to an additional email from our resolution department at [email protected]. The PupSocks Team -Courtney M.

Response from GoPupSocksMay 4, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that correspondence was provided, and that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksMay 4, 2021

Hi Joe, Thank you for your review! We are very sorry to hear that your order arrived much differently than anticipated. Please look forward to a follow up email from our team at [email protected]. The PupSocks Team -Courtney M.

Response from GoPupSocksMay 5, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting a resolution regarding your unforeseen issue. We are, however, very glad to confirm that correspondence was provided, in addition to a resolution being provided as well. We can confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksMay 5, 2021

Hi Chris, Thank you for your review! We are very sorry to hear that your order arrived much later than expected. We truly appreciate your most honest feedback, and will continue to grow and improve our services because of it. In an effort to accommodate for the experience that you have had with us thus far, we'd like to offer you a 20% discount to be used on your order with us consisting of any product of your choosing. Please use the code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing or shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions or concerns arise. We're happy to help! The PupSocks Team -Courtney M.