GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 8, 2021

Hi Robert, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. We sincerely apologize for the inconvenience this has caused you. After looking into your order, we do see where your custom gifts were delivered. I know this experience was far from perfect but we would like an opportunity to do better. With that being said, Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We appreciate your business and patience at this time! Best Regards The PupSocks Team Shae 🐩

Response from GoPupSocksSep 8, 2021

Hi Jackie, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. Unfortunately, transit delays are out of our control. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad to see your order was indeed delivered. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 8, 2021

Hi Cory, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence on our end as well. Upon further research, I am pleased to see we were able to send a replacement order for you! Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Kind Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 8, 2021

Hi Doug, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. Our products are usually comfy, lightweight and fit perfectly based on the size selected. We strive for exceptional quality and hate that we dropped the ball with your special order. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 8, 2021

Hi Michelle, Thank you for taking the time to write a review! I do apologize for the order issues you experienced with your previous order. We strive for exceptional quality and hate that we dropped the ball with your special order. I hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! And again Michelle, I do apologize for the issues that you faced and hope your will give us a second chance! Best Regards, The PupSocks Team Betsy

Response from GoPupSocksSep 8, 2021

Hi Melis, Thanks for placing an order with us. We are happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. And again Melis thank you for your order and your feedback! Have a great day! Thank you. The PupSocks Team Betsy 🌺

Response from GoPupSocksSep 8, 2021

Hi Heidi, Thank you for your feedback. I apologize that the mask arrived and the elastic did not meet your expectations. It is never our intention to deliver a substandard product. Upon further research, a resolution was provided. Because we are customer-focused, I would love for you to please give us a 2nd chance to "pup-your-socks off". Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We want and appreciate your business! And again Heidi thank you for your feed back and have a excellent day! The Pupsocks Team Betsy