GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Brandi E.
I ordered for Cyber Monday and still have not received my order and its January, no status updates, or response to my two email, but you can guarantee they charged my credit card. So many complaints against this company. DO NOT ORDER.
Lorelei L.
My order took three times longer than promised and when it arrived I was appalled at the quality. Contacting customer service is a joke. One reply I received, the cs rep told me to quit wasting their time and learn how to use a tracking number. Do yourself a favor and buy somewhere else. Look at their BBB rating.
customer
Bad experience for multiple reasons: 1) I didn't get a proof of the item I ordered. 2) Only half of my pet's face made it on the pair of socks 3) The sock itself is very uncomfortable. Basically just a tube of fabric that doesn't fit to the foot and bunches in weird places. I thought this would be a fun stocking stuffer, but was a complete waste of $26 +shipping. Will not be using this service again.
Response from GoPupSocksSep 22, 2021
Hi Sarah, Thanks for your feedback. We are terribly sorry your experience wasn't the best. At this time we do not offer proof because it would slow production down drastically, however, we do provide a note section in order for you to leave special cropping instructions. We also suggest you send a picture with your animal's full face in order to achieve the best cropping results. I see you weren't satisfied with the overall quality of our socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae
customer
Tracking says “shipped” but item never received. When I inquire all I can get is an auto response. No actual person available for assistance. I ordered one month ago. Still nothing.
Michelle
I've tried contacting this company on numerous occasions regarding an order I placed back in November. They sent an insincere, canned response, and offer no phone number, or communication or update regarding the shipment. They advertised the product was made in the USA and that it would arrive by Christmas. Well, we turned a new year and still no product or communication. If you are going to call yourself a business, invest in customer service, and maybe a business phone number!
customer
Placed order in early December for Christmas delivery Still waiting for socks Tracking site does not work
customer
I ordered 2 pairs of socks. They came in separate deliveries. The sock material is like a cheap activewear shirt. This company's email does not work. I only get error messages back. That is the contact email directly off their website. They use a different email for their spam emails..they do not respond to that either. They also took a very long time. I do not recommend these overpriced socks to anyone. Find a t-shirt printer and get them to make you socks. Will be much cheaper and higher quality.
Rom
I have never received my order. I paid and I never got it.
